IT Systems Support Specialist II

W2 Contract- 1 year duration with possibility to convert perm Pay- $32.00-$33.00 per hour Hours - 8.5 hour shift between 7:00 and 5:30 / 40 hours per week. Shift depends on need and location **This is an in-field position that requires travel throughout the Magic Valley to multiple sites.**

• The chosen candidate will work inside healthcare/hospital environments. This may involve occasional patient contact.
• Must be customer service-oriented.
• Occasional overnight travel to locations outside the Wood River area may be required.
• Must have reliable transportation that can be used, as needed, during all shifts. Mileage reimbursement provided.
• Minimum of 3 years of applicable experience required. 
Under direct supervision, the End User Computing Specialist 2 provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of moderate to complex nature to ensure end-user productivity.
salary: $32 - $33 per hour
shift: First
work hours: 7 AM - 5:30 PM
education: High School
Responsibilities
• Acts as a second level resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.
• Performs restorative and maintenance actions either remotely or at the end users location to resolve problems.
• General maintenance and support of IT hardware and infrastructure.
• Recommends systems modifications to reduce user issues.
• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.
• Collaborates with Tier 2 support personnel (Engineering, Application, System Administrators, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up.
• Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Possesses skillset or entry level knowledge of subject matter.
• Perform other duties and responsibilities as assigned.
Skills
• end user computer
• telecom
• networking
• desktop
• infrastructure
Qualifications
• Years of experience: 3 years
• Experience level: Experienced
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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.