Patient Access Supervisor

Patient Access Supervisor

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience.

Essential Functions

• Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
• Ensure accurate and timely patient registration, including demographic and insurance information.
• Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
• Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
• Continuously improve processes and procedures to enhance the patient experience.
• Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
• Resolve customer complaints and concerns in a professional and timely manner.
• Prepare and analyze performance reports to assess department performance and identify areas for improvement.

Qualifications

Education: Associate's Degree Healthcare Administration required or Associate's Degree Related Field of Study required. Can this role accept experience in lieu of a degree? Yes.

Licenses and Credentials: Experience in a healthcare setting, with a focus on patient access and registration 3-5 years required supervisory experience 1-2 years preferred.

Knowledge, Skills and Abilities:

• Strong leadership and communication skills.
• Knowledge of healthcare regulations and patient privacy laws.
• Ability to analyze data and make informed decisions.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong customer service orientation and commitment to providing excellent patient care.

Additional Job Details (if applicable)

Remote Type: Onsite

Work Location: One Hospital Road

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Rotating (United States of America)

Pay Range: $79,560.00 - $115,720.80/Annual

Grade: 7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1550 Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.