IT Support Engineer - Burbank, CA

Our enterprise-level client in Burbank, California, has an immediate need for an IT Support Engineer. Please see below for full details--

Pay Rate = $33-35 w2 per hour

Job Notes:
-3-6+ month contract / extendable and perm possible with good performance.
-ASAP start date
-Onsite in Burbank, California.
-Drug & Background required.


RESPONSIBILITIES
• Rapid response and ownership of issues and requests reported by customers via telephone, email or support ticket
• Triage and troubleshoot desktop, mobile and network connectivity issues
• Document and report on all work performed on behalf of customers
• Acquire, stage and deploy computers, printers, software, and peripherals (both new and refresh)
• Maintain accurate inventory and support records
• Work with service providers to expedite and resolve issues impacting productivity
• Produce verbal and written status reports with emphasis on high-profile issues
• Adhere to company and business unit policies and standards
• Establish and maintain relationships with internal and external partners
• Exercise discretion as appropriate
• Proactively monitor, assess and address support requirements
• Create system and support documentation as required


REQUIREMENTS
• Well-developed sense of urgency
• Enthusiasm, resilience, and a positive attitude
• Maintain a professional appearance
• Enjoy working on a team and comfortable sharing responsibilities
• Superior customer service and people skills
• Must be an exceptional communicator
• Field experience supporting a variety of technologies and services (see below)
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, mobile, and virtual operating systems
• Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange,and Active Directory
• Work and complete projects with minimal supervision
• Attention to detail
• Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
• Business Casual Dress
• Reliable transportation
• Lift, carry and transport computer equipment
• Accommodate production schedule requiring flexibility of hours (some nights and weekends required)


Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).

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Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in the job posting guarantees employment.