Financial Shared Services Analyst

Overview Summary Of Responsibilities The Financial Shared Service Analyst will provide administrative support to a BPO provider by ensuring FirstKey Accounts Payable and Accounts Receivables transactions are processed accurately and timely in accordance with Service Level Agreements. This position is required to produce and present a series of reports to senior management on a regular basis. Responsibilities Partner directly with our BPO provider to ensure optimal performance in the following areas: Vendor invoices and payments are processed timely by payment terms. Travel and expense transactions are processed timely and accurately. Cash receipts for rents, security deposits and resident ledger adjustments are applied timely and accurately, including coordinating the review of resident ledgers for affected transactions. Return of resident receipts and credit card disputes handling. Ensure security deposit transactions are reconciled and handled per each state’s requirements. Metrics benchmarking and reporting of all Accounts Payable and Accounts Receivable transactions. Promote and reinforce customer service orientation and compliance standards with internal departments, BPO providers and other agencies. Investigate and resolve escalated discrepancies, seek manager approval when needed. Enforce the development, implementation, and maintenance of policies, standard operating procedures and service level agreements in coordination with our BPO provider according to organizational changes. Identify potential efficiencies and internal control enhancements through the implementation of technology. Serve as project leader regarding technology implementation and enhancements. Weekly and month-end reporting to senior management to include Key Performance Metrics, Receivables Aging, Bad Debt reporting, Accounts Payable accruals, Travel and Expense accruals and SLA reporting. Note: This summary is not an all-inclusive description of job duties. Other duties may be assigned by the supervisor as needed. Essential Duties Partners directly with our BPO provider to ensure optimal performance in the following areas: Vendor invoices and payments are processed timely by payment terms. Travel and expense transactions are processed timely and accurately. Cash receipts for rents, security deposits and resident ledger adjustments are applied timely and accurately, including coordinating the review of resident ledgers for affected transactions. Return of resident receipts and credit card disputes handling. Ensure security deposit transactions are reconciled and handled by state requirements. Metrics benchmarking and reporting of all Accounts Payable and Accounts Receivable transactions. Service Level Agreement (SLA) Reporting. Promote and reinforce customer service orientation and compliance standards with internal departments, BPO providers and other agencies. Investigate and resolve escalated discrepancies, seek manager approval when needed. Enforce the development, implementation, and maintenance of policies, standard operating procedures and service level agreements in coordination with our BPO provider according to organizational changes. Identify potential efficiencies and internal control enhancements through the implementation of technology. Serve as project leader regarding technology implementation and enhancements. Weekly and month end reporting to senior management to include Key Performance Metrics, Receivables Aging, Bad Debt reporting, Accounts Payable accruals, Travel and Expense accruals and SLA reporting. This summary is not an all-inclusive description of job duties. Other duties and responsibilities may be assigned by the incumbent’s supervisor at any time based upon company need. Working Conditions Primarily working indoors in an office environment; may sit for extended periods. Prolonged exposure to computer screens. Repetitive use of hands to operate computers, printers, and copiers. Education and Experience Four-year college degree in Business, Accounting, or General Business, or equivalent experience. Minimum 2 years of accounting experience in Accounts Receivable and/or Accounts Payable. Minimum 2 years of leadership experience in managing small to medium-sized teams. Experience with banking regulations and bankruptcy guidelines for receipts and processing receipts. Experience contributing to and leading small projects. Experience using Yardi or a similar property management program. Experience working in a fast-paced, high-growth company. Required Skills Mathematics — using mathematics to solve problems. Critical Thinking — using logic and reasoning to identify strengths and weaknesses of alternatives. Time Management — managing one\'s own time and the time of others. Leadership experience including conflict management, performance management and review, problem solving, and process improvement. Speaking — communicating effectively verbally. Writing — communicating effectively in writing for the audience. Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook). Advanced Excel knowledge. Work Styles & Behaviors Attention to detail; thorough in completing tasks. Adaptability/Flexibility; open to change and variety in the workplace. Sense of Urgency; accuracy and speed in processing cash receipts transactions. Achievement/Effort; setting and pursuing challenging goals. Dependability; reliable and responsible. Integrity; honesty and ethical conduct. FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status. #J-18808-Ljbffr FirstKey Homes