Associate Application Analyst - Surgical Systems

Responsibilities Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst - Surgical Systems. Working as a member of the SurgiNet team, the Associate Application Analyst - Surgical Systems participates in technology implementations and clinical, business and technical process analyses within the acute care setting with a goal to integrate and align applications within the UHS EMR standardly deployed throughout the enterprise. Works to resolve customer issues/concerns identified during times of implementation, optimization, or maintenance activities. Diagnoses and communicates problems within and across teams in order to facilitate resolutions to our facility IT and clinical end users in a timely manner. Key Responsibilities include: Regularly meets with users, vendors and IS staff to develop/modify system specifications. Supports the implementations of applications and prepares the appropriate documentation. Performs system testing and documentation for all phases of the application development life cycle. Researches and resolves implementation-related Customer Support Center Tickets. Adheres to appropriate UHS Project Management standards. Ensures strict adherence to work plans, reporting all serious deviations to management. Assists with the training of users in operating procedures for application. Demonstrates understanding of perioperative workflow Demonstrates analytical problem solving Assists in performing routine system maintenance and builds, including major application upgrades. Establishes and maintains regular communications with application teams and user community. Adheres to UHS Service Level and Change Management Policies. Researches and resolves Customer Support Center Tickets. Provides on-call support as scheduled. Maintains Service Excellence principles. Prepares and submits status reports to supervisor as required. Keeps management well informed of activities, needs, problems. Performs other tasks as assigned/required by management. Qualifications Position Requirements: Associate’s degree required, Bachelor’s degree preferred. One or more years clinical Information Services or relevant clinical experience. Proficient with word processing, spreadsheet, and email software applications. Working knowledge of computer systems analysis and programming techniques and procedures, including: consulting with users to determine hardware, software or system functional specifications; development and analysis of programs based on design specifications; familiarity with application development life cycle. Basic knowledge of Information Services standards and quality methods and metrics. A quick learner of software and information technology, and motivated to learn new applications and business operations. Demonstrates excellent interpersonal communication and documentation skills, among facility customers and team members. Demonstrates customer-oriented service excellence principals, as outlined in UHS corporate standards. Basic knowledge of project management methods, business practices, and terminology. Self-disciplined, able to work independently, but also able to take direction when necessary. Self-motivated to identify and resolve issues, and in advancing personal knowledge. Very organized and detail-oriented. Flexible with time. Off hours and on-call support is expected. Travel Requirements: 5 - 25% domestic US travel (depending on projects and Go Lives). This opportunity provides the following: Challenging and rewarding work environment Growth and development opportunities within UHS and its subsidiaries Competitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401k plan with company match Generous Paid Time Off *UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to \"UHS or UHS facilities\" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms \"we,\" \"us,\" \"our\" or \"the company\" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc. UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. Avoid and Report Recruitment Scams We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters. #J-18808-Ljbffr Universal Hospital Services