Shift Supervisor

Shift Supervisor

Wendy's, Mid Ohio Restaurant Management Inc III is searching for Five Star Talent to join our Five Star team. At Wendy's we believe that a passion to please and customer satisfaction are the driving forces behind our success! We are seeking goal-oriented individuals with strong leadership and interpersonal skills, the ability to build a team that works well together. If you like working with people in a fast-paced environment, possess strong leadership skills, and a drive for results, then Wendy's might be the career you have been waiting for.

Salary $14.00 - $17.00 an hour (Based on experience and availability)

Responsibilities

• Execute company policies and procedures
• Solving customer complaints quickly and with a smile.
• Maintain fast, accurate service, provide excellent customer service and meet and/or exceed both company and customer expectations
• Anticipate and identify problems and initiate appropriate corrective action
• Providing feedback to Team Members in a positive manner.
• Provide proper training for team members
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.
• Train, monitor, and reinforce food safety procedures and safe working procedures
• Maintain a professional appearance
• Delegate tasks to restaurant staff and supervise their performance
• Balance cash at the end of the shift
• Inform the next Shift Manager about pending tasks
• Report maintenance and training needs
• Ability to come to work promptly and as scheduled
• Arrange to have shifts covered (e.g. when employees take time off)
• Report directly to the Assistant Managers and General Manager
• Must be able to stand for at least an 8 hour shift
• Open or close the restaurant (when responsible for the first or last shift)

What We Expect From You

• One year of restaurant experience at a minimum in QSR or Fast-Casual environment Preferred
• Willingness to work on your feet
• Neat, clean, and professional appearance
• Able to lift 35 pounds to waist level
• Basic knowledge of food safety practices (Servsafe certification is a plus)
• A customer service approach with the ability to manage complaints with professionalism
• High stress tolerance -- thrives in a high-pressure environment
• Willing to work normal schedule of 40 hours per week (including nights, weekends and some holidays) and stay over if needed
• Strong communication skills; Must be able to multi-task
• Must have a great personality, desire to serve guests, enjoy working as part of a team, and be upbeat and engaging
• Must have reliable transportation

Schedule:

• Day shift
• Night shift
• Holidays
• Weekends
• Monday to Friday

If you're interested in a position that rewards your commitment, then Wendy's is right for you. Ready to learn and lead with us, we encourage you to complete our application process and look forward to discussing your place on the Wendy's team!