Assistant General Manager | Sales / Operations/Training Manager

Assistant Manager

Hiring Immediately for an Assistant Manager! Would you like to pursue a career in the ever-growing beauty industry? Now's the time to join our Amazing Team!! The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!

AMAZING LASH STUDIO ASST MANAGER BENEFITS:

• Competitive pay and bonus structure
• Commission on Sales
• Paid Time Off (PTO)
• Free and discounted services
• Referral Program
• Flexible Schedule

RESPONSIBILITIES:

• Assist Management in operations of the Amazing Lash Studio
• Ensure a high level of service and execution of organizational standards
• Act as main sales Manager and sales trainer by identifying training needs and providing ongoing training, coaching, and role-playing opportunities to the team as needed
• Sales management duties include management and motivation to set, achieve, and exceed personal, team and individual membership sales, and retails sales goals
• Assists studio Owner and Director in all daily operations
• Conduct new hire training for both Front Desk and Service providers
• Conduct monthly employee evaluations
• Participate in continual education and training of staff
• Assists in setting, achieving Studio revenue and productivity goals
• Creates and implements Studios social media presence and marketing strategies on daily, weekly and monthly basis
• Responds and addresses all client reviews
• Consistently creates a friendly, high-energy environment for guests and staff through motivation, greeting, assisting and quickly responding to customer and staff questions and needs
• Demonstrates desired behavior of staff including focus on membership sales, customer service, cash management, retail sales, member retentions, staff interaction and follow up with guests
• Provides strong leadership/management presence
• Maintains quality service by informing organization standards and policies
• Coaches and trains sales associates/customer service and esthetician and cosmetologist staff on the sales and operations process
• Oversees and manages all membership retention
• Manages sales associate schedules
• Ensures that all Studio policies and procedures are being properly followed and executed
• Inventory Management
• Maintains and impeccable and clean studio

QUALIFICATIONS:

• Experience in management including but not limited to experience as a sales manager, operations manager, or general manager.
• Must have a Cosmo or Esti license
• Salon experience a plus
• Has excellent leadership, and sales manager skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly and staff is motivated.
• Implement structure, policies and procedures.
• Customer Service oriented
• Highly organized and able to multi task in a fast-paced emotional environment.
• Ability to identify and problem solve, set expectations, goals and delegate
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
• Must be an excellent organizer and problem solver and be three steps ahead in all situations.
• Strong project and goal management skills
• Have experience in social media platform to include Instagram, Facebook, Yelp, Google Business, Tik Tok, Hoote Suites
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• Must have flexibility to be on call 7 days a week all operational hours
• Competent trainer and motivator
• Creative and dedicated
• Outgoing and able to work with multiple personalities

Apply today to see if Amazing Lash Studio (multiple locations El Paso, TX) is a great fit for you. We would love to meet you and discuss the possibility of a long and rewarding career!