Fitness Front Desk Attendant

Front Desk Attendant

Founded in 1894, The Washington Golf and Country Club (WGCC) is one of the nation's most historic and distinguished private clubs. With a beautiful view overlooking the D.C. skyline, WGCC is known for its tradition of excellence, warm community, and exceptional member and employee experiences.

Our Fitness Center is a vibrant hub of health and wellness, and we're looking for a Front Desk Attendant to help ensure every member experience begins with a warm welcome and exceptional service.

The Front Desk Attendant will supervise and provide reception and administrative support with emphasis on the front entrance/front desk by transferring calls, directing members and guests to areas of the Club and handling special requests exceeding expectations of the membership; also responsible for enforcing the policies and procedures of the Club on a consistent basis, programming the Signera, editing and posting to website and setting up functions in the website and making reservations; coordinating blast emails and creating/communicating special events flyers. If you are passionate about fitness, hospitality, and creating positive member experiences, we'd love for you to apply to be a part of the WGCC team- where tradition meets wellness and every day brings the opportunity to make a difference!

Responsibilities

• Scheduling and staffing the coverage of the front desk reception area.
• Greet all members and guests with a friendly, cheerful and helpful attitude and in an efficient manner
• Provide excellent customer service
• Accurately plan, schedule and record all reservations required for member events and dining; provide required reservation list for dinner, lunch and/or events and follow up accurately and in a timely manner to fulfill requests by confirming all reservations either by calling or emailing appropriate member and communicate reservation numbers, special requests and details to Food & Beverage team
• Post and communicate all Club information regarding dining and special events in the various forms currently available; e.g. Website, Event Board, Media Board and Poster Boards Maintaining member website as desired in the manner the Club has put in place, includes daily maintenance and updating such as dining reservations, updating website member directory, creating/sending email blasts, posting articles, menus hyperlinks, etc.
• Maintain current presentations for lobby display which may include creating promotional flyers for Club events and posting them in appropriate areas
• Knowledge of upcoming events and dining as to encourage members to participate in Club events and dining (cross-referencing when taking a reservation).
• Support Member Services Coordinator as requested as well as other Departments; such as, Accounting during seasonal and billing deadlines (specifically inputting chits and executing billing statements)
• Perform various administrative duties as needed
• Maintain overall appearance of front desk and coat room in appropriate manner (uncluttered)
• Distribute incoming mail
• Operate office equipment, telephone system, etc. and order office supplies and maintain appropriate inventory as required
• Contact repair service for any malfunctions of office machines
• Responds promptly to member/guest needs, solicits member feedback to improve services, meet deadlines
• Speaks clearly, listens and gets clarification, responds positively to questions, practices diplomacy when needed
• Contributes to building a positive team spirit; puts success of team above own interests
• Transfer calls according to standard operating procedures
• Treats members/guests and fellow employees with respect, keeps commitments, works with integrity and ethically upholds organizational values
• Other duties as assigned

Requirements

• HS Diploma or GED
• Experience that is directly related to the duties and responsibilities specified
• Or any similar combination of education and experience
• Demonstrated polished, professional appearance and presentation
• Demonstrated organization and coordination skills and ability to meet deadlines and ability to multi-task in a sporadic, fast-paced environment
• Ability to have flexibility in hours/days of work and be responsible for desk coverage during operating hours
• Ability to enforce policies while maintaining a high professional demeanor
• Ability to maintain quality and safety standards
• Strong computer skills required to work with the following programs: Outlook, Excel, Word, PowerPoint, Website management and Jonas
• Excellent administrative and mathematical skills
• Strong reasoning ability and critical thinking skills
• Demonstrated strong oral and written communication skills to a wide variety of constituents
• Excellent interpersonal/relationship-building skills
• Proven record of providing excellent internal and external customer service

Physical Demands and Work Environment

• Must be able to sit, stand, walk, squat, kneel, reach, bend, stoop, twist, climb, walk on rough ground and lift up to 10 pounds
• Must be able to handle hot and cold interior and exterior conditions
• Independent mobility