Retail Associate

Job Description

Job Description

Job Title: Retail Associate

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. 

At Paris Baguette, we serve up graciousness and are happy to put the needs of others first. We are attentive and accommodating to our guests and to each other. We mix in a little love, comfort and compassion into our work every step

of the way. We work diligently with a dedication to quality at our core, taking ownership of our actions and decisions. We hold ourselves accountable to our word. We face challenges head on, and when the bar is set high, we have the conviction to clear it with confidence. We pour our heart into everything we do. 

It is why pastries to us are not just a product, they are our passion. And why our bakers, cakers, sandwich team members and baristas go further every day to perfect their craft, serving up freshly-baked breads, delicious coffee and cakes more than worthy of their pedestals.

If you are someone who has heart, wants to spread joy and is ready to rise to the occasion, we are looking for you to join our growing team!

Our Retailers are brand ambassadors who genuinely love our food, love our brand and are customer obsessed! They pay attention to our guests, to their role, to detail and to our product quality. They are happy to see you and happier to serve you! Our Retailers bring a smile to your face because we believe the world needs more moments of joy.

1. KNOWLEDGE AND RESPONSIBILITIES 

• Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette’s high standard of excellence
• Check quality of all the products for displays and organize rotation of displays for all pastries and desserts
• Make beverages on the basis and demand during operating business hours and prepare coffee
• Always keep all areas of the store clean while operating during business hours
• Refill and organize all pasties and beverages on display
• Work with a high sense of urgency, honesty, integrity, and as efficiently as possible.
• Assisting guests with any inquiries and educating guests on menu items and any special promotions
• Operate POS system (Toast) and perform tasks such as cash handling and credit card processing with attention to accuracy
• Openness to learn about our quality products, specialty menu items, and coffee
• Help organize delivery as it arrives & ensure you are following all standard health practices while doing so
• Pay attention to guests and greet guests by making eye contact, smiling and spreading joy!
• Understanding the guest is the center of it all
• Answering questions and assisting guests with order decisions and processes
• Knowing how to suggestively sell to enhance the guest experience and increasing sales
• Always happy to help! Our retailers want our guests and their fellow team members to feel comfortable and welcome coming to us for assistance. Smiling, spreading joy and being positive with every interaction are non-negotiables

2. WHAT YOU NEED TO HAVE 

• Minimum of 1-2 years of Retail, Customer Service and food handling experience.
• Minimum High School Diploma/GED or Some College.
• Positive and passionate attitude!
• High sense of integrity and ownership.
• Basic math skills (add, subtract, multiply, divide).
• Able to lift up to 25 lbs.
• Time management, ability to prioritize and follow direction.
• Adherence to food safety guidelines.
• Proficient on Point of Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions.
• Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us.
• High emotional intelligence with the ability to work with diverse teams by being highly empathetic, intuitive, self-motivated and driven.
• Teams Win! Has to be a team player who fosters a collaborative and engaged environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.

3. BENEFITS 

• Paid Sick Time
• Discounted meals during your shift
• Free Cake for your Birthday