FIELD SERVICE TECHNICIAN

Field Service Technician

Flint Equipment Company is a leading John Deere equipment dealer of the southeastern United States. Flint is committed to providing customers with unparalleled equipment service and solutions. Our field service technicians are the heartbeat of what keeps our customers running at max productivity. We are looking to add a Field Service Technician to our team in Sylvester, GA who independently performs complex on-site diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf/construction and forestry equipment.

Position Specifics:

Department: Service

Reports to: Service Manager, Road Tech Manager or Shop Foreman

Supervises: None

Job Status: Non - Exempt

Essential Functions:

• Performs complex on-site diagnostics and repairs on agricultural and turf/construction and forestry equipment and established products
• Participates in Service EDUCATE Training programs
• Supports customer clinics
• Reviews and explains any maintenance, repair or other service concerns directly with the customer and documents on work order
• May promote and sell dealer service programs directly to customers
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time on a time card and for all material used in performing assigned duties

Experience, Education, Skills and Knowledge:

• 4+ years of experience performing service repairs
• Outstanding interpersonal and customer service skills
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf/construction and forestry equipment
• Ability to use Service Advisor and basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Proficient oral and written communication skills
• Ability to lift at least 75 lbs. repeatedly
• Advanced or Master Service Technician certification preferred
• High School Diploma or equivalent experience required; Associates degree preferred
• Valid driver's license is required; CDL (Commercial Driver's License) preferred; driving record must meet CDL and company driving requirements
• Fork lift license preferred

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.