Community Banking Specialist

Community Banking Specialist

Location: Hanover, PA

Are you a banking professional with the drive to provide exceptional service and meet performance goals?

Join our team at ACNB Bank as a full-time Community Banking Specialist at our North Hanover Office and play a pivotal role in shaping the financial well-being of our customers and community. We're looking for someone with banking experience, a passion for relationship-building, and the ability to deliver results.

What You Bring to the Table:

• Banking Experience: Minimum of 1 - 3 years in retail banking as a Teller or Relationship Banker, with proven success in meeting sales goals and delivering exceptional customer service.
• Skills & Qualifications: Proficient in Microsoft Office programs, multitasking, attention to detail, and interpersonal communication.
• Local Expertise: Familiarity with the Hanover area and its community is highly preferred.
• Coaching: Mentor and provide support to other bankers and positively impact the office.
• Education: High School diploma or equivalent required.

Key Responsibilities:

1. Customer Satisfaction: Meet and exceed customer satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a customer-centric approach aligned with Service Excellence Standards.
2. Sales Performance: Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities.
3. Risk Management: Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity.
4. Operational Accuracy: Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions.
5. Collaborative Partnerships: Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration.
6. Branch Management Support: Provide support to the Community Banking Manager by taking a lead role in sales initiatives.

Why You Want This Role:

• Create exquisite customer experiences by assessing financial needs and offering personalized banking solutions.
• Build long-term relationships with customers through needs-based selling and proactive outreach, acting as a strong contributor toward achieving office sales goals.
• Open deposit accounts and process consumer credit and loan applications with precision and efficiency.
• Stay informed on competitor offerings and market trends to provide customers with valuable insights.
• Manage risks and regulatory compliance while resolving customer inquiries promptly and effectively.
• Benefits Package: This position includes health, dental, and vision coverage, 401(k) with employer match, generous Paid Time Off and holidays, career growth and training opportunitiesall within a supportive, relationship-focused team environment.

Why Join Us?

Be part of a dynamic, customer-focused environment where your expertise and commitment to excellence make a tangible impact. We value collaboration, growth, and innovationhelping you achieve professional milestones while contributing to the success of our team and community.

Location: 1127 Eichelberger Street, Hanover PA 17331

ACNB Bank is an Equal Opportunity Employer.