Implementation Project Manager

Responsibilities Lead the end-to-end implementation of Configure Digital for clients, including planning, configuration, training, testing, and go-live. Coordinate with internal Fiserv teams to align implementation goals with client expectations. Act as the primary point of contact for clients throughout the project lifecycle—from kickoff through go-live and post-implementation warranty support. Assess client business needs, define requirements within product capabilities, and recommend best-fit solutions. Manage multiple concurrent implementations, ensuring adherence to scope, timeline, and budget. Review deliverables, validate configuration, and ensure solution meets business and technical acceptance criteria. Build relationships across various teams (product, support, engineering, etc.) to facilitate seamless solution delivery. Coordinate hosted tenant provisioning, core interface activities, and environment readiness. Manage system configuration and updates per client requirements. Conduct connectivity testing and configuration validation to ensure technical readiness for go-live. Provide hands‑on training to client teams on system usage and configuration. Develop training documentation and user guides as needed. Maintain up-to-date project documentation, configuration logs, and implementation artifacts. Ensure project artifacts comply with internal and client documentation standards. Monitor project milestones and update schedules to reflect project progress. Escalate delays or roadblocks to relevant stakeholders and drive resolution. Continuously manage and exceed client expectations. Proactively identify risks, manage concerns, and ensure a high level of customer experience. Requirements 6+ years of implementation or project management experience, preferably in financial services. Bachelor's degree or equivalent experience. Strong understanding of project lifecycle methodologies (Waterfall, Agile). Excellent communication, stakeholder management, and problem‑solving skills. Ability to manage multiple priorities and deliver results in a deadline‑driven environment. Willingness to travel, as needed (5%‑10%). Must possess valid and unrestricted U.S. work authorization to be considered for this role. #J-18808-Ljbffr