Espresso Service Technician

Espresso Service TechnicianThe Service Technician (ST) is responsible for providing service, repairs, preventative maintenance and technical support using solid mechanical aptitude and equipment repair knowledge and experience. The ST’s core position remains that of a service technician. Supports others through a variety of tasks related to organization, communication, repairs and technical service. Familiar with a variety of Wake Up Call’s concepts, culture, practices and procedures. Ability to effectively communicate via phone, email and in-person interactions ensuring that all ST duties are completed accurately and delivered with a high quality and in a timely manner. The ST is expected to foster the Wake Up Culture throughout the company. The ST reports to the Lead Service Technician, Director of Operations or designee.Required Talents and Skills:Demonstrates excellent time management skills and ability to multitask and prioritizeDemonstrated ability to work in a fast-paced environment with constant interruptionsAbility to stand for long periods of timeAbility to lift 75 poundsAbility to speak English proficientlyStrong mechanical aptitudeIntermediate to advanced understanding of electrical theory and applicationExcellent problem-solving skillsExcellent verbal communication skillsExcellent customer service skillsHigh School diploma or GED preferredMinimum Qualifications:2+ years of experience in the industryPass a criminal background checkValid State Driver’s license or evidence of mobilityI-9 Employment eligibility in compliance with the Immigrations Reform and Control ActCompletion of all required trainings within thirty (30) calendar days from hire dateEssential mathematical skillsAbility to follow directionsAbility to maintain a professional appearance and mannerSelf-motivated and inspiringAbility to learn quicklyAbility to engage with a wide variety of people on various issuesAvailability during and after operational hours (includes nights, weekends & holidays)Essential Job Functions:This list of essential job functions is not exhaustive and may be supplemented as necessary. Depending upon individual assignment, the employee may perform all or a combination of several of the following duties:Responsibilities:Monitors equipment based on preventative maintenance and following up on repair requestsDiagnose and repair a wide variety of commercial restaurant equipmentAssist with acquisition and review for all store equipmentAssist with equipment inventory ordering, ensuring product standards and availabilityEnsure proper execution of new equipment and preventative maintenance within storesAssist with equipment safety & sanitation Inspections and follow up when requiredAssist with the maintenance and preventative maintenance of all equipment; including fixing any equipment that needs repairEnsure the timely completion of preventative maintenance compliance and effectivenessEnsure a clean and safe work environmentOrder necessary supplies, tools, and/or products as needed for service and repairResponsible to maintain clean and sanitized equipment and workspaceImproves repair and maintenance costsOther General Responsibilities:Works with integrity, honesty and knowledge that promote the culture, values and mission of Wake Up CallHelps to create positive, enthusiastic, and well-trained company culture by providing an informed, honest, and optimistic example for the teamResponds appropriately to ideas, concerns, complaints, and comments from staffDemonstrates personal characteristics of flexibility, high-stress tolerance, reliability, punctuality and dependabilityExecutes clear and open communication with baristas and managementWorks to assist with improving store operationsHandles sensitive information in a confidential manner, but with the understanding that requiring employees’ confidentiality as to good faith workplace misconduct claims is prohibitedHandles multiple projects and tasks at one timeDevelops and maintains positive relationships with partners (vendors)Remain current with State Health and Food Safety standardsEnsure regulatory compliance as appropriateCompliance with all federal, state and local lawsAssists with training needs regarding equipment use and serviceMaintains regular and consistent presence, attendance, and punctuality with or without reasonable accommodationMaintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societiesOther tasks and duties as assignedCustomer Service:Delivers legendary customer service to all employees. Discovers and responds to employee and store needs including explaining the use of new and established equipmentEngages with management to meet and exceed their expectationsProvides consistent Wake Up Call experience for employeesUpholds and maintains the execution of the Food & Beverage standards, all Wake Up Call brand standards and food safety standardsMaintains a calm demeanor during high volume or unusual events to keep store operating to standardProvide a friendly and efficient experienceEssential Physical Demands:Required to be in good physical health, capable of lifting to 75lbs, working at various heights, and performing various types of operations for expected shiftsMaintains the ability to stand, reach, lift, bend, kneel, stoop, climb, push, pull, and lift items weighing 75lbs or less. Stand or walk 95 percent of the workday. Reach above the head and forwardJob requires squatting, bending, stooping, or twisting at the neck and trunk while performing the essential job functionsRequired to stand and walk, use hands and fingers to handle or feel objects, be able to hear or talk to others, and have continuous use of hand strength to grasp toolsMust be able to climb and carry laddersMust be able to consistently operate store equipment and technologyMust be able to work in adverse weather conditionsHealth and physical stamina to stand on feet for extended periods of timeAbility to work quickly and accurately in a fast-paced environmentWork Environment:The work environment characteristics described are representative of those a ST encounters while performing the essential functions of this job. The ST may be required to deal with angry people. The noise level in the work environment is acceptable and can vary depending on daily activity but will remain within industry ranges.Evaluation/Performance Review:The ST shall be evaluated within 90 days of hire date and annually. The process shall include an evaluation/performance review of the employee’s performance of the above essential job functions and desired skills.Classification History:Job description developed: May 2023 tgJob description revised: January 2025 tgClassification:Shift type: Non-Exempt. Regular Part Time.Location/Site: Varies per need (Tri Cities, Walla Walla, Yakima)Service Technician Wage Range:$20.00 to $35.00 / HourlyBenefits Information:Medical, Vision, Dental Options*Prescription and Pharmacy Benefits Options*Paid Time Off (PTO)***After meeting qualifying standards.** Accrual starts on the first day of employment. Employees are eligible to use accrued PTO 90 days after starting their employment. If the employee is rehired within 12 months, any prior balance will be reinstated and can be used immediately if the 90-day waiting period was met during initial employment. PTO Accrual includes:(PTO1): Accrual rate.0442 PTO hours per 1 hour worked, Maximum PTO Bank of