Hospital Liaison

Hospital Liaison – Respiratory & DME Services Are you passionate about patient care and experienced in healthcare coordination? We’re looking for a Hospital Liaison to serve as a vital connection between hospital staff and our home care services. In this role, you’ll work closely with Case Management and Continuing Care teams to ensure a smooth transition for patients requiring Respiratory Therapy and Durable Medical Equipment (DME) at home. You’ll coordinate discharge planning, facilitate timely equipment delivery, and educate patients and caregivers on safe equipment use. Responsibilities Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge Educate patients and caregivers on proper equipment use and maintenance Maintain accurate documentation including referral forms, insurance verification, delivery tickets, and activity logs Support emergency equipment needs and troubleshoot issues as they arise Participate in quality improvement initiatives to meet company and JCAHO standards Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning Provide in-service training and CEU programs as needed Represent the company at trade shows and professional events Travel to patient homes for equipment setup and follow-up using a company vehicle Employment Requirements Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Experience working with medical equipment or in a healthcare setting Familiarity with medical billing practices and insurance reimbursement Background in medical administration and record management At least three years of related work experience Knowledge of medical terminology Skills & Competencies Perform basic mathematical calculations accurately Communicate clearly and professionally in English, both verbally and in writing Interpret and respond to various forms of communication (verbal, written, visual) Handle sensitive information with discretion and confidentiality Stay organized, manage time effectively, and solve problems independently Work well both independently and as part of a collaborative team Maintain attention to detail while managing multiple tasks Technical & Equipment Proficiency Use email and internet for communication and research Navigate Microsoft Outlook, Word, and Excel Operate standard office equipment (fax, copier, printer, phone, computer/tablet) Safely load, unload, and secure equipment according to company policy Understand and operate home respiratory equipment and supplies Troubleshoot and perform basic mechanical repairs on equipment Physical & Environmental Demands Lifting and transporting equipment (up to 65 lbs) Sitting, standing, walking, talking, and listening throughout the day Close visual work with small print on screens and paperwork Regular contact with patients and equipment, with potential exposure to pathogens Driving a company vehicle for the majority of the workday Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Bonus and incentive opportunities Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. #J-18808-Ljbffr