PATIENT ACCESS SUPERVISOR

Job Description

Job Description

About Legent Health

At Legent Health , our mission is simple yet profound: “To provide first-class health care that puts YOU first.”

Our vision reflects our commitment to excellence: “Through robust physician partnerships, become a nationwide leader in compassionate, quality healthcare focused on the patient and available to everyone.”

Our values, also known as our brand pillars, define how we stay true to our identity in the healthcare industry and the communities we serve. These values are central to everything we do:

• Respect: We honor the time and trust of both patients and physicians by delivering organized, efficient services that ensure a seamless healthcare experience.
• Service: We are committed to highly personalized care for patients, their families, and the physicians who serve them, driving optimal outcomes for all.
• Leadership: We strive to be a trusted leader through innovation, clear communication, and unwavering dedication to excellence across our employees and partners.

Joining Legent Health means being part of a team that lives these principles every day, as we build a future focused on compassionate, quality care.

About the Role

The Patient Access Supervisor, you will be responsible for the smooth operation of the Patient Access Department. In this role, you will provide leadership support to the facility and promote excellence in the registration process. 

POSITION’S ESSENTIAL RESPONSIBILITIES: 

• Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Financial Services staff. Develops goals and performance expectations for staff. 
• Provides information on patient registration and scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, physicians and other third parties to provide information or resolve issues. 
• Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including point of service cash and timely authorizations. 
• Develops, maintains, and adheres to the annual departmental budget. 
• Prepares departmental schedule to ensure appropriate staffing levels at all times. 
• Provides leadership and supervision to staff with coaching and counseling, growth and development, engagement, consistent hiring, and retention strategies, ensuring adequate staffing to cover department and organizational needs. 
• Proactively engages in process improvement. Identifies needs, updates, and improves work processes and methods. 
• Provides opportunities for strategic departmental improvements and communicates suggestions appropriately. 
• Ensures new hires are properly trained. This includes successful training/precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards. Auditing can be delegated as a mentoring opportunity, but responsibility of successful onboarding belongs to leader. 
• Ensures that all staff have clear expectations (including BSS). Ensures there is accountability to expectations that are set including counseling/disciplinary action and termination of assigned staff (including BSS). 
• Managing updates and corrections pertaining to the patient in all appropriate systems, including notating accounts with initial inquiry and response/resolution.  
• Assisting patients with programs both internally and externally, including state and federal programs 
• Exhibits knowledge of all insurers and private pay business. Assures that patients and families understand payer benefits. 
• Manages government programs and related vendor reports pertaining to patient financial services 
• Works to address credit balance accounts in the system and resolve accounts for the refund process as appropriate. 
• Adheres to and enforces all hospital and departmental policies, safety measures and standards, which include CMS readiness, and complies with all and any regulations used in the daily functions of patient accounts. 
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state, and federal laws and regulations. 
• Responsible for coordinating with other departments to address and/or minimize risk or liability issues. 
• Provide ongoing and timely feedback to internal and external parties as needed. 
• Assist in managing the departmental budget. 
• Set clear goals and expectations; provide regular coaching, feedback, and performance reviews.
• Develop talent through mentoring, training, and career development initiatives.
• Promote a collaborative and engaging work environment that aligns with company values.
• Manage conflict and make timely decisions to maintain team focus and performance.
• Conduct regular one-on-one meetings, performance reviews, and development conversations.
• Approve timecards, schedules, time-off requests, and other administrative HR functions.
• Ensure compliance with company policies, labor laws, and safety regulations.
• All other duties as assigned. 

EDUCATION AND EXPERIENCE REQUIREMENTS: 

• Minimum 3 years of relevant experience with at least 2 of these years in a healthcare management role. 

Why Join Legent Health?

Legent Health fosters an environment where team members are empowered to deliver exceptional care while growing professionally within a supportive, values-driven culture.

We Offer:

• Competitive salary and performance incentives
• Comprehensive benefits package 
• Paid time off and wellness programs
• Career development and training opportunities

Equal Employment Opportunity (EEO) Statement

Legent Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.

I-9 and E-Verify Compliance:
Employment eligibility will be verified through the U.S. Department of Homeland Security’s E-Verify system. All applicants must provide valid documentation to establish identity and authorization to work in the United States, as required by federal law.