Paratransit Operations Manager

Full‑time position – starting annual salary of $80,000 Paratransit Operations Manager Job Title: Paratransit Operations Manager Department: Operations Reports to: Director of Operations FSLA Status: Exempt All Transit is seeking an Operations Manager to provide leadership and direction to an assigned operating location, ensuring the delivery of annual business plans and compliance with the policies of the contracting agency and company procedures. Responsibilities Effectively manage on‑time performance and driver availability. Effectively manage dispatch staff and dispatch supervisors. Effectively manage customer relations through direct contact and client requests. Identify, select, train, and mentor location staff. Effectively and frequently communicate with location staff and support team members. Assist in overseeing safety processes to ensure compliance with company, contract, and regulatory requirements. Contribute to maintaining the safety culture of the division. Maintain client contact routinely to meet or exceed expectations. Assist with conducting periodic departmental audits. Daily, weekly, and monthly review of key operational metrics. Implement, promote, and adhere to company policies and procedures. Participate in location labor and employee relations activities. All other duties as assigned. Qualifications Must have 1 to 3 years of management experience in a similar sized paratransit environment. Experience in scheduling, personnel management, and training is ideal. Must be able to work independently and possess strong written and verbal communication skills. Knowledge of contractual obligations is essential. Experience managing a fast‑paced environment. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. #J-18808-Ljbffr