Clinical Outreach Coordinator

Clinical Outreach Coordinator

At AVPSEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

The Clinical Outreach Coordinator is responsible for building and maintaining relationships with referring providers, community organizations, and healthcare partners to promote clinical services and enhance patient access. This role supports strategic outreach initiatives, coordinates events and educational programs, and serves as a liaison between the organization and external stakeholders. The coordinator plays a key role in increasing awareness, driving referrals, and supporting the organization's growth and visibility.

What You'll Do

• Develop and maintain relationships with referring providers, community partners, and healthcare organizations.
• Coordinate outreach activities, including provider visits, community events, and educational seminars.
• Promote clinical services and programs to increase patient referrals and engagement.
• Collaborate with marketing and clinical teams to develop outreach materials and campaigns.
• Track outreach efforts and referral trends using CRM or tracking tools.
• Respond to inquiries from external partners and provide timely follow-up.
• Support strategic initiatives to expand service lines and geographic reach.
• Maintain knowledge of clinical offerings and communicate updates to partners.
• Represent the organization at community events, health fairs, and networking functions.
• Provide feedback to leadership on outreach effectiveness and opportunities for improvement.

Requirements

What You'll Bring

• Bachelor's degree in Healthcare Administration, Marketing, Communications, or related field preferred.
• 2+ years of experience in healthcare outreach, provider relations, or community engagement.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office and CRM systems.
• Experience in a clinical or healthcare setting is a plus.
• Valid driver's license and ability to travel locally as needed.

Knowledge, Skills, and Abilities:

• Patient Experience Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication.
• Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
• Analytical mind- capable of out-of-the-box thinking to solve problems.
• Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances.
• Excellent Communication Skills written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients.
• Drive for Results Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.
• Focus on Efficiency Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Forward-thinking attitude Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.

Ownership Skills:

• Help foster a positive workplace environment that encourages accountability, collaboration and transparency.
• Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.
• Pride in one's work by asking questions when needed, providing feedback and completed job tasks in a timely manner.
• Aligning job responsibilities and projects with the company's goal and mission.
• Pro-active measures in daily work that anticipates problems and develops solutions.
• Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.
• Confidence to express ideas and solutions during meetings or projects. Openness to other employee's opinions and feedback.
• Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities.
• Offer solutions to problems rather than presenting issues.
• Ask for constructive feedback regarding job performance.
• Share responsibility for actively maintaining "workload items" for clinical and support buckets.

Benefits May Include:

• Medical Dental & Vision Insurance
• 401(k)
• Paid Time Off & Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Continuing Education Support
• Certification Sponsorship
• Employee Eyewear Discounts
• Referral Bonus Opportunities

Ready to Join Our Team?

If you're passionate about patient care, professional growth, and making a lasting impact, we'd love to hear from you. Apply today and help us build the future of eye care.

Additional Information:

Physical Requirements

• Ability to remain stationary for extended periods
• Frequent use of hands, fingers, and computer equipment
• Ability to communicate effectively with patients and team members
• Ability to occasionally lift, carry, push, or pull up to [XX] pounds

Compliance Requirements

• Annual compliance training is required.
• Compliance with HIPAA, OSHA, and company policies is required.
• Background screening may be required based on position.
• Drug screening may be required based on position and location.

Equal Employment Opportunity

AVPSEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.