Scheduling Coordinator - Home Care

Job Description

Job Description

Be the Heart of Neighborly Home CareScheduling Coordinator | Wilmington, DE - Not a Hybrid/Remote roleNeighborly Home Care isn't just another home care agency - we're a team built on compassion, reliability, and community connection. We take pride in delivering high-quality, personalized care that helps our clients live safely and comfortably at home.We're growing, and we're looking for a high-energy Scheduling Coordinator to join our Wilmington, DE office. If you enjoy fast-paced environments, love solving scheduling puzzles, and take pride in supporting both caregivers and clients, this is a role where you can truly make an impact.What You'll GetCompetitive pay that values your skills and experienceGenerous paid time off and paid holidaysA career that supports real work-life balanceA supportive, team-oriented office cultureOpportunities to grow with a respected home care organizationWhat You'll DoOwn the ScheduleCreate, manage, and maintain accurate caregiver schedules that meet client needs. You'll monitor changes, prevent conflicts, and keep daily operations running smoothly using scheduling software.Be the MatchmakerPair caregivers with clients by thoughtfully considering care needs, skill sets, personalities, and preferences - ensuring successful, consistent care relationships.Be the Communication HubServe as the primary point of contact between caregivers, clients, and families. You'll answer questions, resolve concerns, and ensure clear, professional communication at all times.Think Fast, Act SmartHandle call-outs, emergencies, and last-minute schedule changes with calm efficiency - finding solutions that keep clients covered and caregivers supported.Monitor Reliability & PerformanceTrack caregiver attendance, punctuality, and availability. You'll help maintain accountability while recognizing strong performance.Welcome New ClientsAssist with onboarding new clients by scheduling initial services, answering questions, and setting a warm, welcoming tone for the Neighborly Home Care experience.Support the TeamWork closely with leadership and office staff to keep the office organized, positive, and collaborative. You'll step in wherever support is needed.Stay Tech-SavvyUse scheduling systems and digital tools to update records, track availability, and maintain compliance with company policies.What Makes You a Great FitHigh energy and strong multitasking abilityCalm problem-solver who puts people firstFlexible and adaptable in fast-changing situationsOrganized, detail-oriented, and dependableExcellent verbal and written communication skillsCompassionate mindset with a desire to help othersMotivation to grow your career in healthcare administrationRequirementsHigh School Diploma or G.E.D.2+ years of relevant experience preferredScheduling, healthcare, home care, or call-center experience a plusComfortable with computers and scheduling softwareStrong organizational and time-management skillsOn-Call rotation, 1 week on, 2 weeks off, additional pay for on call coverage, no travel, just phone coverage.Why Neighborly Home Care?Because here, your work matters. As a Scheduling Coordinator at Neighborly Home Care, you're not just filling shifts - you're supporting caregivers, serving families, and helping our community thrive.Apply today and step into a role where your organization, compassion, and problem-solving skills truly shine.Location: 19801, 19802, 19803, 19804, 19805, 19806, 19807, 19808, 19809, 19810, 19701, 19702, 19703, 19707, 19709, 19711, 19713, 19716, 19717, 19720, 19736, 21901, 21902, 21903, 21904, 21921, 19301, 19320, 19342, 19348, 19013, 19014, 19061