BPO - Mobility Order Processor (Hybrid Setup)

Mobility Order Processor

Carrier portals, order queues, SLA countdowns for most people, that sounds overwhelming. For you, it sounds like a productive Tuesday. If you thrive in high-volume, deadline-driven environments where accuracy is non-negotiable, Unity Communications wants to hear from you.

As a Mobility Order Processor, you'll serve as the critical link between telecom sales agents and major wireless carriers processing orders, resolving issues, and ensuring every transaction is accurate and completed within SLA timelines.

If you love bringing order to complexity and are passionate about delivering an excellent customer experience, we'd love to hear from you!

How You Spend Your Eight Hours

• Process wireless orders, including new activations, upgrades, and feature changes, ensuring all transactions are completed accurately within defined SLA timelines
• Manage device orders, returns, exchanges, SIM swaps, and IMEI updates
• Navigate multiple carrier portals AT&T, Verizon, T-Mobile, Rogers, and Bell to complete orders
• Assist telecom agents with opportunity qualification, pricing and quote generation, and customer account setup
• Submit deal registrations and account opportunities with carriers
• Support business customers with account setup and modifications
• Perform rate plan analysis by reviewing wireless billing statements and identifying cost breakdowns
• Maintain detailed and accurate records of all customer interactions and transactions
• Handle customer escalations, billing concerns, and credit requests in accordance with company and carrier policies
• Communicate effectively with carrier support teams to resolve issues, and provide high-quality customer care via phone and email
• Create and manage service tickets with complete and accurate documentation
• Maintain tracking reports and ensure all tasks meet SLA requirements
• Stay up-to-date on carrier plans, promotions, and device offerings

What You Must Possess

• High school diploma or GED equivalent
• One to two years of experience in order processing, customer service, or telecom support
• Strong computer skills, including Microsoft Office and data entry
• Exceptional attention to detail and accuracy, with the ability to multitask in a fast-paced, deadline-driven environment
• Strong verbal and written communication skills and excellent problem-solving and organizational abilities
• Customer-focused mindset with a positive, collaborative attitude
• Experience working with telecom carriers such as AT&T, Verizon, T-Mobile, Rogers, or Bell is a plus
• Familiarity with carrier portals such as OPUS, B360, or PRM is a plus
• Experience with ticketing or CRM systems is a plus

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
• VL/SL credits upon regularization
• Friendly and supportive work culture
• Non-taxable allowances
• Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

What You Should Consider

• Probationary, full-time position
• Hybrid work setup
• At least 100 Mbps internet connection for both main and backup

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.