Client Concierge - Neosho, MO

Receptionist/Admin Assistant

At Twin Oaks Custom Cabinets, we craft cabinetry to become the centerpiece of our customer's fondest memories. Our company has been built on quality craftsmanship and the idea of treating our customers the way we would want to be treated. This means we strive to make sure each and every customer not only gets high quality custom cabinets but also receives outstanding service.

Our team values our skilled craftsmen and knowledgeable sales support staff. We seek career-minded individuals who desire to give their professional best. Our company is ideal for someone with a strong work ethic who is highly organized, detail-oriented, growth-driven, and thrives in a fast-paced, deadline-driven environment. A successful candidate is a team player who will be able to maintain good interpersonal relations with team members, vendors, and clients.

In this role as Receptionist/Admin Assistant, you are the first to greet and serve our clients. We believe in remarkable customer service and you will be key in providing this to our clients.

Our core values:

• Extreme Ownership - Challenges are part of the deal. Instead of being caught off guard, we expect adversity and meet it with resilience and responsibility. We focus on what we can control, take the right step, and contribute with solutions instead of excuses or complaints. Taking responsibility is where real power begins--it turns obstacles into opportunities.
• Better than Yesterday - We don't settle--we improve. Every day is a chance to sharpen our skills, raise our quality, improve our systems, and explore new ways to serve our customers. No one has to push us--we push ourselves. When each of us gets better, the whole team levels up.
• Be a Good Teammate - Being on a team is a privilege, not a right. We give up the right to be selfish, negative, and apathetic when others depend on us. We show up engaged, supportive, and respectful of others--especially when things get tough. Good teammates are genuine people who make things better just by being a part of the team and help create a culture others want to be part of.
• Play for the Front of the Jersey - We collaborate beyond silos and play like a team. We help where we're needed, even if it's "not our job". We care how our work impacts other teams and the company as a whole. We assume positive intent, support each other, and work like we're all on the same side, because we are. A win in one area means nothing if the rest of the business is falling behind. When we operate as one aligned unit, we respond faster, solve problems better, and keep the momentum moving forward.
• Details Define Us - We believe excellence lives in the small things. Every label, email, measurement, and moment mattersbecause how we do anything is how we do everything. Pride in the details builds trust and sets us apart.

Purpose of Position:

You are the first person our clients see and speak to when they call or visit our Neosho showroom. You will make sure they are connected with the appropriate team member for their needs. You will set the tone for friendliness and professionalism.

Essential functions:

• Managing inquiries: Greeting visitors, answering incoming calls, and directing inquiries to the appropriate department.
• Mail & Deliveries: Sorting, distributing incoming mail, and preparing outgoing packages.
• Scheduling: Managing calendars and appointments.
• Document Management: Filing, scanning, data entry, and organizing both physical and digital records.
• Office Supplies: Monitoring inventory, ordering necessary supplies, and coordinating equipment maintenance.
• Basic Bookkeeping: Processing expense reports, invoices, or simple accounts payable/receivable
• Inbox Management: Screening, organizing, and drafting replies for general company email accounts.

Qualifications:

• Outward personality and customer service driven
• Excellent verbal and written communication
• Organizational and time management
• Problem-solving, leadership, and listening skills
• Self-starter and growth-driven
• Quick learner with the ability to easily comprehend new information and gain product knowledge.
• Detail Oriented
• Team Player who can maintain good interpersonal relations with team members, vendors, and clients.
• Computer and smartphone proficient.

Education and/or Experience:

A minimum of 2 years of related experience and/or training is required.

Full-Time Team Members Benefits package includes: competitive pay, 8 paid holidays, paid vacation, 401K with up to 4% employer match, $25,000 life insurance, healthcare benefits and company events.

Twin Oaks Custom Cabinets is an equal opportunity employer, and all qualified applicants will receive consideration for employment. We value and embrace diversity of thought, background and unique experiences and we pride ourselves on an inclusive workforce and culture.