Senior Inventory Fulfillment Coordinator

Senior Inventory Fulfilment Coordinator

Our Technology Team partners with teams across the globe to deliver reliable, scalable, and customer-focused IT services that support Expedia Group employees. We work closely with onsite Field Services, regional partners, and global stakeholders to ensure employees have the right hardware, at the right time, with a seamless experience.

Are you looking to join a fast-paced, global IT organization with a strong focus on customer service and operational excellence? We are looking to add exceptional talent to our IT Hardware Asset Management team.

This role owns regional hardware ordering, lifecycle management, ServiceNow (SNOW) task escalation support, CMDB data integrity, and stockroom audit readiness. The Senior IT Hardware Asset Coordinator partners closely with procurement, vendors, IT operations, and workplace teams to ensure accurate asset tracking, compliance, availability, and continuous process improvement across regions.

What you will do:

• Place and manage IT hardware orders for AMER
• Own the end-to-end hardware asset lifecycle, including provisioning, deployment, refreshment and secure decommissioning
• Ensure accurate asset tagging, tracking and chain-of-custody throughout the lifecycle
• Support and escalate ServiceNow asset-related tasks for regional and onsite coordinators
• Maintain accurate and compliant asset and CI records within the ServiceNow CMDB
• Perform data validation, reconciliation and remediation to ensure database accuracy
• Conduct onsite and regional stockroom audits across AMER
• Investigate and resolve inventory discrepancies and variances, ensuring that stockroom processes align with audit, security and compliance requirements
• Maintain documentation to support audit readiness and operational consistency
• Assist with asset-related incidents and issue investigations by gathering, validating and documenting required information
• Apply technical and operational expertise to resolve service disruptions in coordination with IT operations, workplace and security teams
• Identify opportunities for improving asset lifecycle, inventory and CMDB processes
• Create clear, concise and well-organized communication materials (procedures, guidelines, audit findings, status updates)
• Demonstrate flexibility and adaptability when adopting new tools, processes or regional requirements

Experience and qualifications :

• 5+ years of experience in IT hardware asset management, end-user computing or IT operations
• Bachelor's degree, technical qualification, or equivalent practical experience preferred
• Proven experience managing the full hardware asset lifecycle (procurement through decommissioning)
• Experience supporting global or multi-region environments
• Hands-on experience using ServiceNow Asset Management and CMDB
• Experience supporting or acting as an escalation point for junior coordinators or support teams
• IT Asset Management (ITAM), ServiceNow or supply-chain related certifications are a plus
• Experience working with vendors, logistics partners and internal procurement teams

Please note that this role is only available in the following locations: Seattle. Due to the nature of the role, the position is a fully onsite role.

The total cash range for this position in Seattle is $70,500.00 to $99,000.00. Employees in this role have the potential to increase their pay up to $113,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.