Application Support Analyst

Application Support Analyst

The Administrative Office of the Courts (AOC) is seeking a self-motivated person to join the organization as an Application Support Analyst. The Analyst should possess the skills necessary to provide excellent customer service while working closely with business users and IT teams to resolve system issues, investigate data problems, and ensure reliable application performance.

Salary: $50,000.00 - $57,000.00 commensurate with experience and education.

Responsibilities and Essential Functions will include (but not be limited to) the following:

• Handle customer requests for assistance in person, by email/chat, or over the phone.
• Monitor incident/request tickets assigned to the queue and process first-in first-out based on priority.
• Provide application support for enterprise systems and business applications
• Troubleshoot application, database, and integration issues
• Investigate incidents and perform root cause analysis
• Write and run SQL queries to validate and analyze data
• Monitor application performance and system health
• Support system upgrades, patches, and deployments
• Create and maintain accurate documentation in the Knowledge Base System.
• Participate in Severity calls when appropriate.
• Perform other related duties as assigned.

Knowledge, Skill, and Ability Requirements:

• Excellent communication skills with all levels of the organization and the ability to communicate technical solutions.
• Must possess complex hardware and software troubleshooting expertise.
• Demonstrated ability to work independently and/or collaboratively in a team environment.
• Must possess exceptional organizational, customer service, and writing skills.
• Utilize Microsoft Copilot AI tools to assist with daily duties.

Education and Experience Requirements:

• Two (2) years of information and technology employment experience providing successful systems support, preferred.
• A four-year college degree: or the successful completion of a technical course curriculum from an accredited information and technology institution, preferred.
• Security awareness training a plus.
• ITIL knowledge a plus.

Special Requirements:

• Sit or stand for prolonged periods.

Travel: All AOC positions have the potential to and expectation of requiring employees to travel for normal duties in support of the Judiciary, including and not limited to state Judicial events and national industry conferences.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

All AOC positions are designated as "In-Person" at one of the authorized work locations. AOC offices are officially open for business from 8:00 AM to 5:00 PM, Monday through Friday.

MIS employees have the expectation of being assigned on-call as defined in 26 CFR 553.221 (d) in support of judicial operations.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk, hear, comprehend, observe, and evaluate. Specific vision abilities required by this job include close vision and ability to adjust focus. This position requires the ability to lift files, open filing cabinets, operate standard office and computer equipment, and bend or stand on a step stool as necessary.

Responsibilities and skills listed above are essential to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

Eligibility: Applicants must be authorized to work in the United States without the need for employment-based visa sponsorship now or in the future. The employer does not provide visa sponsorship for current, continued, or future work authorization.

The State of Oklahoma has an excellent benefits package including 3 weeks of vacation, employee retirement and health benefit plans. Position open until filled. Criminal background check required. The Supreme Court of Oklahoma Administrative Office of the Courts 2100 N. Lincoln Blvd., Suite 3 Oklahoma City, Oklahoma 73105.

The Supreme Court of Oklahoma is an Equal Opportunity Employer.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.