Agent Support Representative

Job Description

Job Description

Overview

Join Heppner Group as an Agent Support Representative, supporting clients and licensed agents in the area of Medicare and insurance solutions. This is a full-time, client-focused role ideal for individuals who are passionate about delivering exceptional customer service, staying organized, and building lasting client relationships.

As a key member of our support team, youll work with warm, inbound client contacts, assisting with questions, documentation, and ongoing service needs. This role does not involve direct sales or commission-based quotas, making it ideal for candidates who enjoy helping people and ensuring a smooth client experience.

Compensation & Benefits

• Competitive hourly or salaried pay
• Paid training and ongoing professional development
• Supportive, team-oriented work environment
• Growth opportunities within Heppner Group for high performers

Why Heppner Group?

At Heppner Group, our support team plays a critical role in delivering a positive client experience. Agent Support Representatives help ensure our clients feel informed, supported, and confident throughout their Medicare journeywhile working in a collaborative environment that values accuracy, empathy, and professionalism.

If you enjoy helping others, thrive in an organized support role, and want to grow within the Medicare and insurance space, wed love to hear from you.

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Serve as a support resource for clients with general questions about Medicare coverage, benefits, and next steps
• Assist licensed agents with client follow-ups, documentation, and service-related requests
• Support enrollments during AEP, OEP, and applicable Special Enrollment Periods (non-sales support)
• Maintain accurate client records and ensure required information is properly documented
• Build and maintain long-term client relationships through proactive communication and dependable service
• Participate in ongoing training and professional development to stay current on processes and compliance

Requirements

• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced, seasonal environment
• Customer service or administrative support experience preferred
• High school diploma or equivalent required