Logistics Operations Engineer

Who We Are KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees in over 60 locations worldwide – are dedicated to making complexity simple. What You Will Get To Do The Logistics Operations Engineer (LOE) oversees that Customer’s logistics operations, such as manufacturing and shipping, work properly and meet Customer and KNAPP specifications, measured through KPIs. The LOE handles all matters related to the logistics operations system and its machinery, such as Incident, Problem, and Change Management. This role encompasses supervisory, technical, training, and administrative responsibilities. The LOE acts as liaison between KNAPP and Customer to fine‑tune operations, interacting with Hotline (HQ), computer systems, software, physical technology (machinery), engineers, and end users to increase stability and efficiency and establish best practices. The LOE will train other personnel to use existing, changed, or new software and machinery integration. Tasks and Functions Increase system stability Identify operational issues by observing and analyzing system function and performance results Continuously analyze and improve the operational process (measure = throughput) Lead and supervise troubleshooting procedures such as: Incident Management (measure = time to resolve SLA) Problem Management (measure = time to complete development cycle) Change Management (measure = % of successful CRs) Identify operational priorities by assessing operational objectives (measure = uptime) Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard); investigate complaints and suggestions Increase system efficiency Develop operational solutions by defining, studying, estimating, and screening alternative solutions Determine impact on whole logistics system Continuous Improvement Process Anticipate operational issues by studying operational targets, modes of operation, limitations Monitoring technical availability (measure = CMMS, Logistic Dashboard) Monitoring performance (measure = Logistic Dashboard) Overview of the Role Demonstrate KiSoft Warehouse Management and Control System (WMS/WCS) expertise, assisting with warehouse automation and logistic solutions Support commissioning activities for projects requiring WMS and/or WCS, including planning and coordination of all testing activities required by Customer and company during all phases of testing leading up to the “go live” date Support, modify, and/or enhance Knapp’s software product to sustain operations in the warehouses Provide onsite support for enhancement projects and new WMS and WCS projects Define new WMS and WCS requirements for changes requested by Customer; build and manage defect list of issues identified in warehouse Train customers to better utilize KiSoft capabilities; analyze and diagnose common issues that occur in operational warehouses Analyze issues that occur in the operational warehouse, including conveyor and SDA hardware, server hardware and software, application and control system software, and customer‑owned printers and labellers; log all issues and report to Customer management Write customer requested reports using proprietary reporting software and SQL Help the Customer troubleshoot in‑house written reports Deploy customer written reports to the production environment Install and troubleshoot Navigator and SCADA software on Customer‑owned workstations and laptops Log and report to Customer management free disk space on Knapp servers and opportunities for system enhancements Key Responsibilities Oversee WMS and WCS software functionality of a warehouse Identify and resolve issues in WMS and WCS software application area Independently monitor the system hardware and software Identify and resolve critical mechanical issues Install software on Windows workstations and laptops Provide logistical support for warehouse operations Write management reports for the Customer Other Duties And Responsibilities Technician with deep understanding (know how) of the system Be readily available during working hours, without delay Respond fast to incidents and problems Provide quick response to questions Receive/provide on‑site training Use in‑depth analysis of problems on‑site when possible Speed up communication with higher support levels due to knowledge of internal workflow and good pre‑analysis Manage on‑site Release Management in close consultation with Customer Learn and share information about new features and facility improvements What You Have Competent knowledge of software applications and SQL Technical knowledge in Linux, Windows 10, and Windows Server Technical knowledge in Oracle database, PL/SQL, Java and/or C++ Knowledge about hardware, server, and workstation construction Technical knowledge in network technologies Several years’ experience in software commissioning is an advantage Understanding of how mechanical and electrical machinery functions Ability to work independently or on a team Basic understanding of software development concepts Working knowledge of Microsoft Office Working Conditions and Environment Overtime as required by work Authorization to work in the U.S. Passport or ability to obtain passport Professional office etiquette is required at all times Physical requirements may include sitting, stooping, bending, visual acuity, finger dexterity, walking, lifting up to 50 pounds What You Will Get Industry competitive compensation Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability, and more! 401(k) with a very generous employer match and no vesting Paid Vacation & Holidays Profit Sharing Paid Parental Leave Subsidized Daycare Tuition Reimbursement Pet Insurance KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety‑sensitive nature of this position, strict adherence to KNAPP’s drug‑free workplace policy is required. All candidates will be subject to drug‑screening in accordance with the policy and will be expected to remain drug‑free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off‑hours.” #J-18808-Ljbffr KNAPP North America