Customer Service Representative

Customer Service Representative (CSR) – Maven Roofing

Location: Hampstead, NC
Compensation: Competitive base salary + performance incentives

Ready to be the voice of the industry’s top roofing company?

At Maven Roofing , we don’t just answer phones—we create lasting impressions. As a Customer Service Representative (CSR) , you are the first point of contact for homeowners, ensuring they receive the best customer experience while guiding them toward the roofing solutions they need.

Your mission: Convert inbound calls into booked appointments, follow up with leads, and ensure every homeowner is scheduled for a consultation with our expert team.

What You’ll Do:

✅ Handle inbound calls with confidence and professionalism – You’re not just answering the phone; you’re building trust and excitement.
✅ Convert calls into scheduled appointments – Your goal is to ensure every qualified lead results in a booked roofing inspection.
✅ Master our scripts & sales techniques – You’ll be trained on high-performance call handling to increase booking rates.
✅ Follow up with unscheduled leads – We don’t let potential customers slip through the cracks.
✅ Confirm appointments & reduce cancellations – Ensure homeowners are home and ready for their consultation.
✅ Be the expert on our process – Educate homeowners on our services, warranties, and what sets Maven Roofing apart.
✅ Deliver an exceptional customer experience – Our reputation depends on every interaction.

What Makes a Great CSR at Maven Roofing?

You don’t need roofing experience—you need:
✔️ A Winning Mindset – You love a challenge and strive for success.
✔️ Sales Ability – Every call is an opportunity to help a homeowner while booking the next appointment.
✔️ Confidence & Energy – You can turn a hesitant caller into an excited customer.
✔️ A Passion for Customer Service – You genuinely care about homeowners and their needs.
✔️ Accountability & Ownership – You take pride in your performance and results.

What We Offer:

Competitive Base Pay + Bonuses – Earn more when you perform.
Industry-Leading Training – We teach you everything you need to succeed.
Growth Opportunities – CSRs at Maven Roofing can advance into leadership roles.
A Culture of Excellence – We believe in extreme ownership, no excuses, and delivering value in every interaction.
Full Benefits Package – Health, Vision, Dental, PTO, and more.

Who This Job is NOT For:

❌ If you don’t like talking to people, this isn’t for you.
❌ If you’re not motivated by growth & performance, you won’t thrive here.
❌ If you can’t handle a fast-paced environment, this might not be the best fit.