Patient Intake Coordinator (Bilingual: English/Spanish) Outpatient Behavioral Health (Fully Remote, Florida)

Bilingual Patient Intake Coordinator

Seasons Psychotherapy Associates is a high-volume outpatient behavioral health practice serving clients across Florida. We are hiring an experienced bilingual Patient Intake Coordinator to manage patient intake, scheduling, and insurance verification in a structured, fast-paced remote environment. This role is best suited for candidates who have previously worked in a medical or mental health setting and are comfortable handling high call volume, insurance workflows, and patient coordination independently. Fully remote. Florida-based candidates only.

What You'll Do

• Manage a high volume of inbound calls and emails (50+ patient interactions per day)
• Conduct patient intakes and accurately document information in the EHR
• Schedule patients based on clinician availability, specialty, and insurance participation
• Verify insurance eligibility and explain benefits, copays, and next steps clearly
• Maintain accurate schedules and documentation
• Coordinate with clinicians, billing, and administrative staff to resolve issues efficiently

Required Experience (Non-Negotiable)

• Fluent in English and Spanish (spoken and written)
• 2+ years of experience in a medical office, behavioral health practice, or healthcare administrative role
• Direct experience verifying insurance benefits and explaining coverage to patients
• Experience using EHR systems and managing appointment scheduling
• Comfortable working in a fast-paced, high-volume environment
• Strong communication, organization, and attention to detail
• Reliable home office with high-speed internet
• Must pass Level 2 background check
• Must reside in Florida

Preferred Experience

• Behavioral health or psychotherapy practice experience
• Familiarity with insurance workflows (eligibility, benefits, authorizations)
• Experience with Google Workspace, scheduling systems, or Zendesk

This Role Is NOT a Fit If

• You do not have experience in a medical or healthcare setting
• You have not worked with insurance verification or EHR systems
• You are looking for your first administrative role
• You prefer a low-volume or slow-paced work environment
• You are not comfortable being on the phone for a significant portion of the day

Why Join Seasons Psychotherapy Associates

We offer one of the strongest benefits packages in outpatient behavioral health, including 100% employer-paid health, dental, vision, and life insurance (valued at ~$13,000+ annually), plus:

• Safe Harbor 401(k) with company match
• Paid Time Off: 13 days in Year 1, increasing to 26 days annually
• All federal holidays paid
• Fully remote, stable, full-time role with a structured, team-oriented environment and clear expectations

About Seasons Psychotherapy Associates

Seasons Psychotherapy Associates is a Florida-based group practice providing evidence-based psychotherapy services. Our administrative team plays a critical role in supporting clinicians and ensuring patients receive timely, high-quality care.