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Customer Service Representative

$22 per hour

Eastridge Workforce Solutions

Customer Service Representative

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Customer Service Representative to support our client's team. Location: Irvine, CA

Pay rate: $22.00/hr Employment Type: Temp-to-hire FLSA Status: Non-exempt Schedule: M-F 8 am to 5 pm (Training is held from 7 am to 4 pm)

Responsibilities:

  • Provide support for the wholesale customer network.
  • Work closely with the outside sales representatives in providing excellent customer service to the wholesale customers.
  • Literature and products are mailed to representatives.
  • Tracking the inventory of literature.
  • Travel arrangements for company employees.
  • Filing POs and Dental journals in the company library.
  • Process wholesale orders received from customers.
  • Interface with the equipment sales and service department and provide customer support in the equipment parts and service area.
  • Provide backup technical support for the direct sales department when needed.
  • Performs Process commission reports for all the major dealers (MONTHLY).

Requirements:

  • Minimum 2 years of experience in customer service and/or sales.
  • Must have excellent interpersonal skills and be able to communicate clearly and effectively.
  • Good computer knowledge is required. Microsoft 365, including mid-range Excel skills and CRM experience.
  • Knowledge of the Great Plains is helpful.
  • Must be able to interact with all levels of personnel professionally.
  • Need to be a problem solver and can work independently.
  • Must be able to multitask and meet deadlines.
Vacancy posted 4 days ago
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