Service Manager - Full Line Store

Service Manager

United Construction & Forestry is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.

United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Construction & Forestry is a sister company to United Ag & Turf, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.

United Construction & Forestry is looking for a Service Manager who will be responsible for both sides of the business, Ag & Turf and Construction & Forestry, maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment.

Supervise all Service Department personnel

Supervise the opening and closing of work orders for control of each shop job

Maintain and monitor detailed records of time and performance of Service employees

Monitor and schedules pick-up and delivery of equipment

Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction

Up-sells any service that is necessary to keep the product operating more efficiently and safely

Stays current on product improvement programs from Deere

Order and maintain needed shop supplies

Monitor customer satisfaction through phone calls and on-site visits

Coordinates with Deere on programs, warranties and technical machine problems

Interview and select qualified personnel

Reports on the status of shop goal and objective achievement to either the RPSM or GM

Assists in planning and developing service marketing programs

Act as site safety coordinator in conjunction with Corporate Safety Manager

Monitor training needs and provides for the delivery of such training as required

Excellent customer service skills and follow through ability

Familiar with the equipment industry, John Deere and competitive products preferred

General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment

Ability to use standard desktop load applications, email, internet functions and Service Advisor

Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis

Solid understanding of financial principles relative to Service Department operations and company business systems

Ability to create, analyze and interpret internal reports and provide feedback with areas of improvement

Exhibits necessary skills to effectively manage a fast-paced environment

Achieves and maintains forklift certification

Ability to travel for customer service and training as needed

Clean driver's record and valid driver's license

Two-year certificate from college or technical school and five years of related experience desired.

Bachelor's degree is preferred, Heavy equipment service experience may be substituted or combined with education.

The posted pay range reflects the full compensation range for this position. Starting pay is determined based on relevant experience, skills, certifications, geographic market, and internal equity. Most new hires are placed within the lower to middle portion of the range, with opportunities for continued wage growth as they develop in the role.

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Maneuver on/under heavy equipment and around construction/agricultural sites with loose-footing and irregular terrain.

Operate a motor vehicle both day and night.

While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone

Specific vision abilities required by this job include close vision requirements

Hearing ability is sufficient to communicate with others in person or over the phone

Light to moderate lifting may be required (up to 50 pounds)

Ability to reach, stoop, kneel, and bend as needed