REVENUE SPECIALIST II (OPBI) - 60023826

Revenue Specialist II (Opbi)

The Florida Department of Children and Families (DCF) is the state of Florida's social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and government assistance. The agency's mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery. Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance) TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

The primary function of a Revenue Specialist II in the Benefit Recovery Program within the Economic Self Sufficiency Program is responsible for utilizing established collection measures to ensure timely and accurate repayments of government benefits that have been overpaid. This position is qualified to be exempt from public record. The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate. It is important for the applicant to display a professional attitude and strong work ethic. Duties include assisting in fraud investigations and providing support in the recovery of funds lost due to waste, fraud, or abuse. Research and update all required collections reports on a monthly, quarterly, and yearly bases. Handles high volume of client contact primarily via telephone which includes but is not limited to, inquiries from clients and representatives concerning demand notices, repayment agreements, monthly statements, and general inquiries. Follow-up on court or Appeals Hearings to ensure decisions are updated on the system of record as well as on the national file. Provide documentation from court hearings processes to accountant staff to up-date client accounts. Processing and initiating implementation of all disqualification requests and various reports within Benefit Recovery guidelines. Researches and provides accurate documentation to clients, private collections contractor, and federal agencies for interstate collections under the interstate compact, the Division of Public Assistance Fraud, the State Attorney's office, and the Department of Corrections. Responds to inquiries from recipients regarding overpayment of benefits and resolves clients' issues in reference to the Temporary Assistance for Needy Families, Food Assistance and Medicaid Programs. Request and/or issues auxiliaries for accounts with a credit balance created by auto recoupment(s). Remove EBT benefits from customer accounts as required. Acts as the Department liaison for various Department of Corrections offices to ensure correct account balances on court order restitution accounts. Coordinate possible probation extensions if the client is out of repayment compliance. Performs other related duties as assigned.