Lead Operations Analyst

Job Description and Duties

All applicants will be considered; however, SROA/Surplus candidates will be given priority.

Are you interested in making life better for Californians? Are you looking for a career and not just a job? Do you want to create a meaningful impact in your community? If you answered yes to any of these questions, then the California Department of Tax and Fee Administration (CDTFA) has a career opportunity waiting for you! California not only needs you, it wants you as part of the growing workforce. New employees, new ideas, and new creative perspectives are needed in all areas at the CDTFA. We value staff and are dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility. To learn more about us, please see 
Under the general direction of the Supervisor II of the Security Management Section, the Analyst III (Lead Operations Analyst) independently performs the most difficult, complex operational activities of the California Department of Tax and Fee Administration's (CDTFA) Security Management Section (SMS). The Lead Operations Analyst leads professional staff responsible for statewide workplace safety program, which includes Business Continuity, Emergency Preparedness, and facilities-related health and safety activities.

Travel may be required up to 5% of the time.

Here is the link to the exam bulletin for the Analyst III: CalCareers

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.

Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program.

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You will find additional information about the job in the .

Working Conditions

• Partial Telework is available.
• Standard office environment.
• Requires being in a stationary position, consistent with office work, for extended periods of time.
• Daily use of a personal computer, office equipment, and/or telephone.

Special Requirements

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to

• Travel may be required up to 5% of the time.

Education: For classifications where the Minimum Qualifications (MQs) are based on meeting education requirements only: If education is required to meet the MQs please attach a copy of all of your transcripts that show the completion of the required education. Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency. Foreign education credential evaluation services can be found at .

Benefits

CDTFA appreciates and proudly celebrates diversity with an emphasis of an inclusive atmosphere in all levels of the organization. CDTFA is a participant in The Government Alliance on Race and Equity (GARE) Capitol Cohort to advance racial equality and advance opportunities for all in California. Employees of different races, ethnicities, genders, ages, religions, disabilities, gender orientations and personal experiences are welcomed to contribute to the success of CDTFA.

The CDTFA was presented with the Large State Employer of the Year Award for 2018 from The Association of California State Employees with Disabilities (ACSED); showcasing CDTFA’s support of employment, promotion, and fair treatment of persons with disabilities.

CDTFA values its staff and is dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility.

In addition, you can look forward to:

• Convenient public transportation.
• Located near Downtown, major freeway access, multiple eateries.
• The new sustainable May Lee State Office Complex is located in the Sacramento River District. It has an on-site coffee shop, cafeteria, gym, and daycare center.

For more information about the outstanding benefits offered to State Employees

Benefit information can be found on the CalHR website and the CalPERS website.

Supplemental Questionnaire (SQ) Requirements

To be considered for this position applicants must include the (SQ) for this recruitment. Applications without an SQ or an SQ that does not directly answer all the items below will not be considered . The SQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The CDTFA will not consider applicants who fail to provide an SQ with their application. Resumes do not take the place of the SQ.

Additionally, your SQ should be no more than two (2) pages in length, single-spaced and must include:

• Your name on SQ
• The Job Control number on SQ

Please respond directly to the following SQ items below:

1. Describe a complex security, workplace safety, emergency preparedness, or business continuity issue you have analyzed. What data sources did you use? What analytical methods did you apply? What recommendations did you develop, and how did they influence organizational decisions at the division or departmentwide level?

1. Discuss your experience leading a project or team on a sensitive security, workplace safety, emergency preparedness, or continuity initiative. What made the project complex or sensitive? How did you guide staff or stakeholders through the process? How did your leadership influence the final deliverables or departmental outcomes?

1. Describe a policy, procedure, or program improvement you developed or significantly contributed to. What problem or gap did it address? What analytical work supported the development? How did your work impact organizational operations, risk reduction, or compliance with laws/regulations?

You must provide specific information in your response(s) which demonstrates how your knowledge, skills, and training meet the needs of this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -

  A completed Supplemental Questionnaire (SQ) must be submitted with your STD. 678 in order to be considered for this position. Please see the Supplemental Questionnaire Requirement section of this job posting for additional information.

• Other -

  You must include a Cover Letter with your STD-678 Application.