System Analyst

System Analyst
Location: Detroit, MI (2 days a week onsite required)
Duration: ongoing

Position Description:
IT Technical Support Transition and Knowledge Transfer Manager
• The position will function as the IT Technical Support Transition and Knowledge Transfer Manager in support of the Labor & Economic Opportunity (LEO), Unemployment Insurance Agency (UIA) Solution Program. This is a large scale, complex IT modernization project with high visibility in our IT Investment Portfolio.
• The IT Technical Support Transition and Knowledge Transfer Manager will work with Department of Technology, Management & Budget (DTMB) Agency Services team to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas.
• This role will help define, schedule, control, and adjust all IT transition tasks of the project.
• This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.


Responsibilities:
• Lead and facilitate the execution of the approved transition plan and report progress to leadership.
• Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.
• Enforce knowledge transfer, documentation, and vendor exit requirements.
• Ensure operational readiness, security compliance, and disaster recovery preparedness.
• Identify risks and escalate issues with mitigation recommendations.
• Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.
• Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.
• Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.
• ssign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.
• Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.
• Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.
• Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.
• Work in an agile environment and understand agile methodologies.
• Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.
• Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.


Required Knowledge, Skills, and Abilities:
• Technical Knowledge
o Strong understanding and knowledge of .NET application architectures
o Hands-on knowledge of Microsoft Azure, including:
? App Services / Functions
? Azure SQL, Storage, and Key Vault
? Azure Monitor and Application Insights
? Azure RBAC and managed identities
o Experience with Azure DevOps, CI/CD pipelines, and operational monitoring
o Understanding of public sector IT governance, security, and compliance requirements
o Strong vendor management and stakeholder communication skills
o bility to lead cross-functional technical teams during high-impact transitions
o Familiarity with ReactJS-based front ends (support perspective)
• Management & Leadership Skills
o Proven experience leading complex IT transitions or transformations
o Strong vendor management and contract enforcement skills
o bility to translate technical risks into executive-level language
o Excellent facilitation and decision-making skills
• Operational & Process Skills
o Experience implementing or managing:
? IT service management (ITIL-aligned preferred)
? Incident, problem, and change management
? Production support models
o Strong documentation and operational discipline
o bility to design and execute phased transition plans
• Experience
o IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams
o 3-5+ years in:
? IT management
? Technical program management
? Application or infrastructure operations leadership
o Demonstrated experience transitioning systems from:
? Vendor-led to internally supported
? On premises to cloud environments
o Strong organizational skills and ability to manage multiple testing activities within the program simultaneously.
o Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to our technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.