Site Reliability Engineering Manager

Title: Senior Manager, Site Reliability Engineering

Location: Boston, MA or Hampton, NH

Schedule: Hybrid, onsite Monday through Wednesday, optional remote Thursday and Friday

Base Salary: $160,000–$185,000 + annual bonus | Full-time, Exempt

We are partnering with a well-established, multi-location organization to identify a Senior Manager of Site Reliability Engineering (SRE). This person will lead the team responsible for keeping critical technology systems reliable, available, and performing at scale across digital platforms and physical locations. The ideal candidate has a strong background in SRE, DevOps, or Production Engineering, with experience leading technical teams, managing system reliability, responding to major incidents, and improving processes through automation.

Key Responsibilities

• Lead initiatives to improve system reliability, uptime, performance, and scalability.
• Establish and monitor reliability metrics, service-level objectives (SLOs), and performance targets.
• Oversee incident management, coordinate responses to major outages, and lead root cause analysis.
• Develop processes to prevent recurring issues and improve recovery times.
• Drive automation, infrastructure as code, and self-healing systems to reduce manual work.
• Partner with engineering and infrastructure teams to maintain scalable, resilient cloud environments.
• Improve CI/CD pipelines, deployment processes, automated testing, and rollback procedures.
• Implement monitoring, alerting, and observability tools to identify issues before they affect users.
• Establish production readiness, disaster recovery, and operational reliability standards.
• Lead, mentor, and develop a high-performing SRE team.
• Collaborate with engineering, IT operations, security, product, and business stakeholders to prioritize reliability initiatives.

Qualifications

• 7+ years of experience in Site Reliability Engineering, DevOps, Production Engineering, or a related field, with leadership experience.
• Strong experience with AWS, Azure, or Google Cloud Platform.
• Experience with distributed systems, system reliability, availability, and performance engineering.
• Knowledge of SLOs, SLIs, error budgets, and reliability metrics.
• Experience with CI/CD pipelines, infrastructure as code, and automated deployment strategies.
• Hands-on experience with monitoring and observability tools.
• Proven experience leading incident response, troubleshooting production issues, and conducting root cause analysis.
• Experience leading, mentoring, and developing technical teams.
• Strong communication and organizational skills, with the ability to work across technical and business teams.
• Ability to manage competing priorities in a fast-paced environment.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent experience.

Preferred Qualifications

• Experience in retail, eCommerce, consumer technology, or multi-location operations.
• Experience supporting high-availability, business-critical applications.
• Background in disaster recovery, resilience testing, and operational readiness.
• Experience reducing recurring incidents and improving operational efficiency through automation.

Compensation & Schedule

• Base Salary: $160,000–$185,000, based on experience and qualifications.
• Bonus: Eligible for an annual corporate performance bonus.
• Work Arrangement: Hybrid, onsite Monday through Wednesday, with optional work-from-home Thursday and Friday.
• Location: Candidates must reside within commuting distance of Boston, MA or Hampton, NH. Fully remote work is not available.
• Benefits: Medical, dental, vision, 401(k) with employer matching, employee stock purchase plan, paid time off, paid parental leave, tuition reimbursement, childcare and pet care reimbursement, and professional development opportunities.