Service Writer/Dispatcher | Evenings
Southern Tire Mart at Pilot LLC
Job Description
Job Description
Key Responsibilities
- Greet customers in person and over the phone in a professional manner
- Assist customers with parts, service requests, scheduling, and general inquiries
- Prepare work orders, invoices, and service documentation accurately
- Dispatch service technicians, drivers, or mobile units based on customer needs and job priority
- Coordinate communication between customers, technicians, and shop personnel
- Monitor job progress and provide updates to customers as needed
- Support counter sales by identifying customer needs and recommending appropriate products or services
- Handle cash, credit card transactions, and other payment processing as needed
- Maintain organized records of service calls, sales tickets, and dispatch activity
- Help keep the front office and counter area clean, organized, and professional
- Previous customer service, dispatch, counter sales, or administrative experience preferred
- Strong communication and multitasking skills
- Basic computer skills and ability to learn shop management or point of sale systems
- Strong attention to detail and accuracy
- Ability to work well in a fast-paced environment
- Professional attitude and dependable work ethic
- Knowledge of tires, automotive service, or commercial service operations is a plus
- Ability to sit, stand, and move throughout the workday
- Ability to occasionally lift up to 25 pounds
- Ability to work in an office and shop environment
- Competitive pay
- Benefits package available
- Paid time off
- 401(k) with company match
- Opportunities for growth and advancement
- Team-oriented work environment
#1 Commercial Tire Dealer in the U.S. since 2008
#1 Truck Retreader in North America since 2007
#1 North America Commercial Tire Dealer since 2012
Family-owned company with a culture of service excellence
Vacancy posted a month ago
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