Management Analyst

Summary This position is located in the Veterans Readiness & Employment (VR&E) Office, National Capital Regional Benefits Office (NCRBO), in Washington, DC. The NCRBO operates under the jurisdiction of the Baltimore Regional Office (BRO) and manages services for numerous key military installations and government entities within the national capital area. Responsibilities Specific duties include: Lead the change management activity within the Regional Office with a focus on communicating strategic policy changes with a focus on VBMS business processes, systems, technology, and job roles, to include overseeing training efforts when system updates are released. Initiates. Directs, coordinates, and conducts studies involving realignment of services, changes in organizational structure and methods of operations to promote efficient client services. This includes conducting in-depth studies on the progress/effectiveness of the four major processes in the VR&E program customer service, outreach, financial transactions, and employment placements. Reviews analytical, statistical and operational data. Conducts analyses using VBA standards and general administrative guidelines. Uses judgment in applying and conducting analyses. Results of those studies must be effectively reduced to written technical reports with accurate information and sound advice/recommendations for ensuring compliance with VBA standards for addressing the rehabilitation to employment needs of America's Veterans and their qualified beneficiaries. These reports must present viable solutions to problems in the areas of hand-on customer service, workflow, case management, and staffing utilization, as well as the proper use of available resources. After review and acceptance by local VR&E management, these reports may be used by top station management in making decisions that have significant impact on business line operations. Takes systematic steps in ensure that the VR&E Chief remains in compliance with the Commercial Purchase Card Program. Does extensive reviews, with findings reduced to usable reports, on use of Commercial Purchase Cards within the NCRBO/BRO operation, billing fraud, and any hint of waste, program abuse, or eligibility fraud. Is responsible for ensuring that all counselors follow up on any disputes or problem areas with the proper written documentation. The incumbent is responsible for providing administrative/technical support on all contract activities. This analyst is responsible for monitoring and inputting funds for all contracts; COR certification may be required. Assesses and analyzes manpower needs in all areas of the NCRBO/BRO VR&E operation and makes recommendations to the VR&E Officer on FTE redistribution based on mission driven need. Uses organizational and management objectives and specifications to make sound recommendations to management. Interprets policies, rules, regulations and major operating procedures to technical/clerical personnel of the office with respect to administrative policy and procedural questions. Is the focal point for all SOAR reporting for the division and is responsible for independently researching and executing several strategic oversight and analysis review within the Veteran Readiness and Employment operation. Conducts office equipment usage studies to determine requirements for additional equipment, including computers and other automation tools, and ensure that existing equipment is utilized to its fully potential. Is responsible for monitoring the main VRE box and ensuring all taskers are completed timely and accurately. Promotion Potential: None, this is the full performance level of the position. Work Schedule: Full-Time, Monday - Friday 8:00am - 4:30 pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Management Analyst; PD422800 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Requirements Conditions of Employment As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement on 10/05/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: Specialized Experience: Applicants must have one year of specialized experience which has equipped them with the particular knowledge, skills, and abilities required to successfully perform the duties of the position. Specialized experience is defined as experience participating in teams charged with implementing changes to business processes; and experience providing training on systems, processes, or procedures. Education Substitution: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date. Additional Information The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review: Procedures for Requesting a Reasonable Accommodation for Online Assessments. ( For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.