Network Technician II

Network Technician II


Job Description:


Are you a goal-oriented professional who thrives on helping people and providing superior customer service? Then this role might be perfect for you! This is a great opportunity to join Grid4 Communications and grow your career with us. We are looking for a highly motivated Network Technician to join a great team and have a real impact on the business!


The ideal candidate is a customer champion who brings a combination of technical acumen, problem solving skills, great judgement, and all-star collaborative ability to drive successful resolution of customer issues and measures success in the satisfaction of the customer.


Responsibilities:

• Monitor core network elements, network performance, and facilities for service issues and proactively address potential issues
• Perform remote troubleshooting while always maintaining a positive and professional manner in high-stress situations
• Take repair calls and provide status to customers on a regular basis
• Maintain workload through a queue detailing each ticket with notes of steps taken test results and resolution
• Provide installation/configuration guidance and testing to customers and partners
• Act as first level of escalation for repairs and orders for Customer Care and Service Delivery
• Provide remote support for Field Services teams
• Provide 24x7 on-call support as needed, including ability to work a flexible, off-hours schedule for planned/unplanned issues
• Make recommendations for process and procedure improvement
• Maintain schedule of network maintenance
• Be able to perform individually at or above expectations

Qualifications, skills, and knowledge:

• A bachelor's degree in related field
• Previous experience in IT, customer service, or other related fields
• 2+ years of voice and data troubleshooting experience
• Customer-first attitude
• CCNA, CCENT, or other Cisco certifications are preferred
• Cisco/Adtran Router and Switch experience, VoIP experience preferred
• Intermediate understanding of telephony, IP, LAN/WAN technology concepts
• Strong analytical skills
• Innovative approach
• Get it done mentality

What we'll bring to the table:

• Work-life balance
• Vibrant company culture and fun work environment - our values don't sit on a shelf collecting dust, we use them in all we do
• Ability to make an impact - your ideas and voice are important to us and are welcomed here
• Employee health is one of our top priorities! We offer great health benefits - medical, dental, and vision
• Days allocated for rest and relaxation - including 15 PTO days, 10 paid holidays, bereavement, jury duty &
  military leave
• Offering you the best chance to prepare for the future - 401(k) with a generous company match
• Business casual dress code

Here's what a couple of team members have to say about Grid4:

"I enjoy the people and the work-life balance" - New hire for HR


"I like the open and friendly work environment, there is always an employee willing to help"
- New hire for Project Management


Salary range: $49,700.00-$71,157.00