Customer Service Representative

Customer Service Representative

Pacific Coast Composites
$23 per hour
Job Overview

Pacific Coast Composites is seeking a reliable and detail-oriented Customer Service Representative to support our customers and internal teams in a fast-paced aerospace environment. This role plays a critical part in order accuracy, customer satisfaction, and on-time delivery.

If you enjoy working with customers, managing details, and being a key part of operational success, this may be the perfect role for you.
About Us

With more than 30 years of experience, Pacific Coast Composites supplies materials and accessories to the aerospace industry-providing an alternative to large inventories and extended lead times.

Our mission is simple: give customers what they want, when they want it, in the quantity they need-without compromising quality, ethics, or relationships.
Responsibilities

• Accurately enter and manage customer purchase orders, including special requirements, quality clauses, and delivery commitments
• Communicate order details to Purchasing and vendors
• Serve as the main point of contact for customers by providing confirmations, order status updates, and timely responses to inquiries
• Process credit card payments, returns, and necessary customer documentation, including aerospace and quality certifications
• Monitor customer portals, reports, and open orders to track commitments and update due dates
• Collaborate with internal teams, including Technical Account Managers
• Participate in on-call support and proactive customer outreach as needed

Qualifications

• Minimum 2 years of customer service experience with accurate data entry
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Strong written and verbal communication skills
• Excellent time management and organizational skills with the ability to meet deadlines
• Ability to work independently while contributing to a team-oriented environment
• High School diploma/GED or equivalent required

Pay & Benefits

• $23/hour
• Medical, dental, and vision insurance
• Disability and life insurance
• Paid time off and sick time
• Employee referral program

Why Work With Us?

At Pacific Coast Composites, you'll work with a company that values a ccuracy, professionalism, teamwork, and strong customer relationships-while supporting a critical and growing aerospace industry.

Apply today to become part of a company where your customer service skills make a real difference.

Work Authorization/Security Clearance Requirements/Equal Opportunity Employer

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.

DURING THE APPLICATION PROCESS YOU WILL BE ASKED SEVERAL VOLUNTARY QUESTIONS RELATING TO THIS

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  o a person who was discharged or released from active duty because of a service-connected disability.
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