Installer/Trainer - Full Time
$12.22 - $19.52 per hourSorenson Communications
* This position requires candidates to live and work in Minneapolis, Minnesota or immediate surrounding area * Pay Range: Hourly+ Piece Rate
Supervisory Responsibility This position has no supervisory responsibilities. Company Summary Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.
Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer. Qualifications Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Thought Provoking: Capable of making others think deeply on a subject Dedicated: Devoted to a task or purpose with loyalty or integrity Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Motivations Preferred Goal Completion: Inspired to perform well by the completion of tasks Self-Starter: Inspired to perform without outside help Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
- $12.22 to 19.52 (Based off location and experience)
- $25/successful installation
- $25/ successful priority service call
- $15/ successful service call
- Mileage Reimbursement
- Tablet Provided
- Phone Provided
- Opportunity to work locally, but also opportunities to travel to different areas
- Growth Opportunity
- Competitive full Benefits Package
- Install and troubleshoot CaptionCall phones in customers' homes
- Courteously train customers on how to use the phone and its features
- Promote the CaptionCall service
- Assist with lead generation activities as needed
- Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
- Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
- Complete service calls as assigned
- Accurately maintain customer records
- Complete required reports and submit invoices and feedback on customer interactions
- Retrieve and clean phones of former customers
- Maintain adequate inventory of equipment and supplies in order to service customers
- Represent CaptionCall at various events as assigned
- Adhere to strict compliance policies set by the company
- This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
- Adapt to new responsibilities as necessary
- Other duties as assigned
- Provide excellent customer service
- Ability to effectively communicate in English through reading, writing, speaking, and listening
- Ability to work evenings and weekends as needed
- Ability to drive and travel via air as needed
- Ability to tailor to unique needs of individual customers
- Must be reliable, organized and punctual
- Must be able to work independently
- Ability to adapt to constantly changing environments
- Experience working with senior citizens
- Basic computer knowledge and experience
- Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
- Possess and maintain a valid driver license
- Maintain a good driving record
- Able to sit/stand for a long period of time in an office environment
- Able to transport installation equipment into a customer's home,
- Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
- Regular and predictable attendance required.
Supervisory Responsibility This position has no supervisory responsibilities. Company Summary Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.
Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer. Qualifications Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Thought Provoking: Capable of making others think deeply on a subject Dedicated: Devoted to a task or purpose with loyalty or integrity Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Motivations Preferred Goal Completion: Inspired to perform well by the completion of tasks Self-Starter: Inspired to perform without outside help Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 4 days ago
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