Quality Control Manager

Step into a pivotal role at JPMorganChase, where your expertise in compliance and risk management will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement. As a Senior Associate Control Manager within the Consumer and Community Banking (CCB) organization, you will play a crucial role in identifying and mitigating compliance and operational risks. You will collaborate with business executives to design and implement effective control strategies, ensuring our operations are secure and efficient. Your work will directly contribute to the firm's success and help maintain our reputation for excellence. Job Responsibilities: Partner with and advise stakeholders to analyze risks and controls across the business, proactively find gaps or new risks, and identify root causes to advise solutions. Design, set up, and monitor controls using automation, AI, and data analytics to build a proactive risk culture. Review and provide program data (such as KRI/KPI), use analytics and visualization tools, and create reports to support business decisions. Take active ownership of Risk & Control Self-Assessments by leading process walkthroughs and mapping exercises with different teams. Lead or support control program projects, ensuring regulatory compliance and addressing key risks, while identifying and driving improvements through new technology. Bring in skills like digital risk management, agile ways of working, and automation to keep the organization moving forward. Required Qualifications, Capabilities and Skills: 5+ years working in financial services, with experience in controls, audit, quality assurance, or operational risk management. Risk Management & Controls Independently applies risk management practices in routine situations, voices concerns, executes escalation procedures, and assists others with standard risk matters. Change Management: Utilizes change management resources, applies standard approaches to minimize disruption, supports stakeholders through moderate change, and escalates complex matters when needed. Influence: Influences others using facts and data, facilitates mutually acceptable solutions, engages productively across the business, and escalates complex matters when necessary. Internal Stakeholder Management: Establishes productive relationships with internal stakeholders, communicates proactively, adapts to stakeholder needs, and assists with stakeholder engagement. Communication & Presentation Skills: Independently creates and delivers effective presentations using sound design principles, writes executive summaries and key messages with clarity, and actively listens and summarizes discussions to drive alignment. Teamwork: Accepts responsibility for individual and team outcomes, collaborates across functions, promotes an inclusive environment, and works productively with peers and stakeholders. Knowledge Sharing & Lessons Learned: Independently captures and documents project insights, participates in knowledge sharing, applies lessons learned to improve work quality, and assists others with documentation. Analytical Thinking & Decision Making: Analyzes routine and moderately complex data, critically evaluates information and alternatives, identifies key issues and patterns, engages stakeholders, and delivers timely, fact-based decisions while assisting others with analytical tasks. Preferred Qualifications, Capabilities and Skills: Policies, Procedures, and Regulatory Requirements: Demonstrates policy and regulatory knowledge, independently applies standards to protect Client, Firm, and Employee obligations, understands regulatory-control connection, and assists others with interpretation. Data Literacy & Automation Proficiency: Applies data literacy in routine contexts with appropriate controls, identifies and evaluates automation/ML opportunities based on complexity and impact, delivers clear insights and communicates benefits to stakeholders, and assists others with data tasks and automation assessments. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting. #J-18808-Ljbffr