Information Technology Specialist

Job DutiesInformation Technology Specialist (Customer Support):Provides Technical Support to customers, troubleshoots hardware and software issues, and assists with resolving complex customer support problems using established Agency procedures.Analyzes systems and customer support data to identify issues and trends, assist with system installation and modifications, and assist with testing and configuring IT products.Develops and maintains IT support documentation, provides customer guidance and training, and assists with system libraries, remote access support, and incident resolution.Information Technology Specialist (Application Software):Assist with reviewing application requirements, modifying software, test code, troubleshooting problems and preparing system documents with higher level guidance.Supports software development and testing by reviewing code, performing unit and integrated testing, resolving application issues, and maintaining technical documentation.Participating in application support activities, feasibility studies, emerging technology research, customer support, and team efforts to improve business applications.Information Technology Specialist (Policy and Planning):Participates in agency-wide IT management activities, including strategic planning, policy and standards development, IT acquisitions, budgeting, and knowledge management.Assist with developing strategic plans, IT policies, budget preparation, business environment analysis, and guidance to IT management staff and internal and external customers.Assist with IT workforce planning, section 508 compliance, acquisitions reviews, information security, and related planning and management activities.