^Field Support Senior Practitioner

Accenture Flex offers you the flexibility of local fixed‑duration project‑based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world‑class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Key Responsibilities The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications. This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments. The technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment. End User Support Provide Level 2 technical support for desktops, laptops, mobile devices, and peripherals. Support users accessing Virtual Desktop Infrastructure (VDI) environments including troubleshooting login issues, session performance problems, profile issues, and application access. Troubleshoot and resolve hardware, operating system, application, and connectivity issues escalated from Level 1 support. Support Microsoft Windows environments across both physical endpoints and virtual desktops. Assist users with enterprise productivity applications and internal business systems. Provide support for conference room technology, printers, and collaboration platforms. VDI & Remote Workspace Support Provide technical support for VDI platforms such as Citrix, VMware Horizon, or Azure Virtual Desktop. Troubleshoot issues related to: VDI session connectivity Authentication and access issues Profile loading or roaming profile errors Performance and latency problems Application delivery within virtual environments Assist with testing and validating VDI updates, patches, and environment changes. Work with infrastructure and virtualization teams to elevate and resolve backend VDI platform issues. Device & Endpoint Management Configure, deploy, and maintain corporate workstations, laptops, and mobile devices. Manage devices using enterprise endpoint management tools (e.g., Intune, SCCM, Jamf, or similar). Perform software installations, upgrades, and patching in accordance with IT standards. Maintain hardware inventory and asset records and ensure compliance with asset management policies. Support endpoint connectivity to VDI platforms and remote access solutions. Incident & Service Request Management Investigate and resolve complex incidents related to desktop systems, VDI sessions, applications, and connectivity. Document troubleshooting steps and resolutions within the ServiceNow. Meet defined service level agreements (SLAs) and service quality targets. Escalate issues to infrastructure, virtualization, or engineering teams when necessary. Security & Compliance Ensure endpoints and virtual desktop sessions comply with corporate security policies and regulatory requirements. Support multi‑factor authentication, endpoint protection, encryption, and access controls. Assist with remediation of endpoint or VDI‑related security incidents. Maintain awareness of security and compliance standards common in financial services environments. Collaboration & Continuous Improvement Collaborate with network, infrastructure, virtualization, cybersecurity, and application teams to resolve issues. Create and maintain technical documentation and knowledge base articles. Participate in technology rollouts, system upgrades, and office moves. Identify recurring issues and recommend process improvements or automation opportunities. This role is 100% onsite in Baltimore, MD This role may require some physical activity, including installing or moving equipment. Basic Qualifications Minimum 2 years experience Expert proficiency in Workplace Technology Solutions. Expert proficiency in Customer Service Management. High School Diploma/GED in relevant field of studies. Preferred Qualifications Advanced problem solving Intermediate communication Advanced organizational skills Intermediate analytical thinking Beginner project coordination Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 6/30/26. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long‑term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs Role Location Hourly Salary Range California $26.00-$36.00 Cleveland $26.00-$36.00 Colorado $26.00-$36.00 District of Columbia $26.00-$36.00 Illinois $26.00-$36.00 Maine $26.00-$36.00 Maryland $26.00-$36.00 Massachusetts $26.00-$36.00 Minnesota $26.00-$36.00 New York $26.00-$36.00 New Jersey $26.00-$36.00 Virginia $26.00-$36.00 Washington $26.00-$36.00 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑ and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter. 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