Junior Customer Service Representative (Science Industry)

Job Summary We are seeking a motivated and detail-oriented Junior Customer Service Representative with an interest in a science or environmental-related field. This role serves as a key point of contact for customers, supporting inquiries related to scientific, environmental, or technical products and services. The ideal candidate combines strong communication skills with a foundational understanding of scientific or environmental concepts and a passion for delivering excellent customer service. Responsibilities Serve as the first point of contact for customer inquiries via phone, email, and online portals Provide accurate information regarding products, services, and processes related to scientific or environmental offerings Assist customers with order processing, documentation, and general account support Log, track, and resolve customer issues in a timely and professional manner Escalate technical or complex inquiries to appropriate internal teams when necessary Maintain accurate records of customer interactions within CRM systems Support internal teams by coordinating customer feedback and service requests Ensure compliance with company policies, quality standards, and environmental regulations Contribute to continuous improvement of customer service procedures and documentation $19 - $25 an hour #J-18808-Ljbffr Medium