Merchandise Associate

Responsibilities Deliver a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adhere to all operational, merchandise, and loss prevention standards. Cross‑train to work in multiple areas of the store to support the needs of the business. Role model established customer experience practices with internal and external customers. Support and embody a positive store culture through honesty, integrity, and respect. Accurately ring customer purchases/returns and count change back to the customer according to established operating procedures. Promote credit and loyalty programs. Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards. Accurately process and prepare merchandise for the sales floor following company procedures and standards. Initiate and participate in store recovery as needed throughout the day. Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store. Provide and accept recognition and constructive feedback. Adhere to all labor laws, policies, and procedures. Support and participate in store shrink reduction goals and programs. Participate in safety awareness and maintain a safe environment. Other duties as assigned. Qualifications Excellent customer service skills. Ability to work a flexible schedule to support business needs. Strong communication and organizational skills with attention to detail. Capability to multi‑task and respond appropriately to changes in direction or unexpected situations. Capability to lift heavy objects with or without reasonable accommodation. Works effectively with peers and supervisors. Retail customer experience preferred. Benefits Associate discount; EAP; smoking cessation; bereavement. 401(k) associate contributions; child care and cell phone discounts; pet and legal insurance; credit union; referral bonuses. For those who meet service or hours requirements: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Equal Employment Opportunity Statement At TJX, we consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. #J-18808-Ljbffr