Crisis Counselor

Starting pay: $17.50/hr-18.50/hr (plus shift differential) Provides crisis counseling in response to inbound and outbound contacts and demonstrates proficient verbal and written communication whether by telephone, email, chat, text, or other forms of web-based or other electronic communication formats. Evening and Overnight Schuldes available HIRING BONUSES FROM $1000 - $3000 Depending on shift!!! Please note: this is NOT a remote position MAJOR RESPONSIBILITIES & DUTIES: Determines urgency and nature of contact and provides appropriate short term crisis counseling or resource information, problem solving techniques, and advice. Assesses immediate and long-term safety of the client to determine further actions; utilizes professional judgment to respond appropriately to situational needs. Assesses need of each client through basic counseling techniques such as questioning, paraphrasing, and reflective listening. Remains calm and objective during life-threatening situations, enlists support of senior staff as needed for difficult calls, and makes joint decisions about further action. Provides helpful information to clients, including parenting skills and problem solving, and walks client through steps so client arrives at a solution. Follows established procedures in handling each category of request and utilizes judgment within each situation. Provides referrals to clients whose needs are not within the scope of services. Documents details and information given within the course of the contact and provides reports as needed. KNOWLEDGE, SKILLS, AND ABILITIES: High level of interpersonal, critical thinking, and problem-solving skills. Computer skills in Microsoft Office, or other related programs, and web-based or other electronic communication formats. Ability to communicate verbally and written in an articulate, professional manner while maintaining necessary degree of confidentiality and appropriate content. Ability to build and sustain trust to facilitate successful, professional relationships. Ability to quickly assess situations, make decisions in sensitive and sometimes critical areas, and adapt responses to situations while maintaining procedural and regulatory integrity. REQUIRED QUALIFICATIONS: Bachelor's degree in Social or Behavioral Sciences is required . Previous crisis intervention or hotline experience preferred. Minimum 21 years of age required. #J-18808-Ljbffr Boys Town