Senior Software Engineer II - AI

Role Description

The Sr. Software Engineer II - AI will lead the build of GenAI-powered product experiences and the shared AI platform infrastructure that powers them. This includes:

• RAG pipelines over the iHerb catalog and customer reviews
• LLM-driven personalization
• A conversational Wellness Agent
• Agentic workflow systems
• The evals and MLOps layer that makes AI features production-grade and repeatable

Specializations within this track include:

• RAG and personalization
• Agent framework and tool use
• Evals and guardrails
• LLM application development for internal business functions such as marketing automation and BI agents

Qualifications

• AI-driven SDLC: hands-on experience shipping production code with AI-assisted development tools such as Claude Code, GitHub Copilot, or Cursor
• Full-stack awareness: comfortable contributing across layers of the stack
• Production ownership: experience owning features end-to-end from spec through deployment
• Code quality fundamentals: strong grasp of software design principles, automated testing, code review, and CI/CD
• Fully autonomous; drives technical decisions within the team; mentors junior engineers
• Python proficiency; comfortable building and operating production LLM applications
• Hands-on experience with at least one specialization: RAG and retrieval systems, LLM evaluation, agentic frameworks, or LLM-based workflow automation
• Understanding of prompt engineering, context window management, and LLM output quality tradeoffs
• Familiarity with vector databases, embedding models, or semantic search
• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multi-task

Requirements

• Generally requires a minimum of 10+ years of software engineering experience
• Bachelor’s Degree in Computer Science or related field preferred, or a combination of education and equivalent work experience

Benefits

• The expected salary range for this role is $187,000.00 - $235,000.00 USD
• The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job:

• Regularly required to talk and hear
• Frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms
• Occasionally lift or move office products and supplies up to 25 pounds

Work Environment

• The noise in the work environment is usually moderate
• Hectic, fast-paced with multi-level distractions
• Professional, yet casual work environment
• Office / Warehouse environment
• Ability to work extended hours as required