Sr. Process Specialist Vendor Management (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

SR. PROCESS SPECIALIST - VENDOR MANAGEMENT (STARLINK)

Starlink is a revolutionary satellite constellation delivering low-latency broadband internet around the world and bringing an unprecedented opportunity to significantly impact communities businesses and governments worldwide. The Starlink Installer team is seeking a Vendor Manager to own the authorized installer network for their region building durable partner relationships holding vendors to performance and driving the operating cadence that keeps installations on time and customers satisfied.

This role will include some sourcing and partner onboarding but the long-term focus is vendor management: developing installer partners enforcing SLAs owning quarterly regional budgets and running a weekly metrics review that includes customer sentiment. The ideal candidate has a strong background working with service-providing vendors in consumer electronics telecommunications or technology and a track record of building strategic channel partnerships not just closing deals but staying in the relationship and driving results after the ink is dry.

Success will require systems thinking commercial judgment and excellent communication skills. This is a special opportunity to work at the cutting edge of satellite technologies with a world-class team focused on connecting the unconnected.

RESPONSIBILITIES

• Own the health of the authorized installer network in your region acting as the primary relationship owner for strategic installation partners
• Identify assess and establish partnerships with authorized installers aligned with business needs; negotiate and close partnership deals between SpaceX and installation partners as coverage and capacity require
• Hold vendors accountable to contracted SLAs (quality cycle time coverage customer experience) and drive corrective action when performance slips
• Own the quarterly budget for your region including partner spend capacity planning and cost tradeoffs against service and coverage goals
• Lead a weekly metrics review covering take rates completed installations issues SLA performance and customer sentiment; surface risks and actions to leadership
• Monitor partner service quality and ensure compliance with company standards and customer expectations
• Ensure partner readiness for nationwide (and regional) coverage; communicate readiness levels requirements schedules and risks with clear ownership
• Identify opportunities to improve installation processes and procedures to enhance efficiency and customer satisfaction
• Provide training and resources so partners can install product effectively and consistently
• Collaborate with cross-functional teams (sales engineering regulatory business planning customer experience and finance)

BASIC QUALIFICATIONS

• Bachelors degree in engineering business or a related discipline
• 5 years of experience in vendor management procurement/sourcing channel partnerships contract management or omnichannel sales
• 2 years of experience managing vendor or partner relationships after onboarding not only sourcing new suppliers

PREFERRED SKILLS AND EXPERIENCE:

• 7 years of experience in vendor management procurement/sourcing supply chain or channel partnerships ideally in consumer electronics telecommunications or technology
• Demonstrated success holding vendors to SLAs and recovering underperforming partners
• Experience owning a P&L regional budget or similar commercial target
• Strong relationship-building skills with a proven ability to influence external partners and internal stakeholders
• Experience developing vendors or building sales/service channels in international or multi-region markets with a track record of launching and scaling new products or services
• Comfort running a recurring operating review (weekly/monthly metrics customer sentiment action tracking)
• Independently motivated with a demonstrated track record of project and partner ownership
• Strong interpersonal presentation communication and negotiation skills
• Demonstrated technical aptitude in a professional setting
• Strong proficiency using Microsoft Excel SQL and/or Power BI

ADDITIONAL REQUIREMENTS

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations
• Must be willing to travel to other SpaceX offices partner sites and customer locations as needed; up to 25%

COMPENSATION AND BENEFITS:

Pay Range:
Level 3: $115000.00 - $165000.00

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to .

Required Experience:

Senior IC