Inside Sales Coordinator

Mikron Tool is an international leader in the development and manufacture of carbide cutting tools. We are a Swiss company that is constantly growing, driven by a passion for innovation and technology. We specialize in the production of small and medium-sized high-performance tools for machining the most challenging materials, such as stainless steels, heat-resistant alloys and titanium. In one of the most modern technology centers for micro‑machining, we also develop holistic machining processes – including for customer projects. Thanks to our expertise, we develop sustainable, efficient and somewhat ‘crazy’ machining solutions, offering high added value for our customers. For our new manufacturing plant in Elk Grove Village, Illinois, we are looking for an Inside Sales Coordinator Entering and Processing sales orders into our ERP system (SAP) Updating and Maintaining customer information in our CRM system (Salesforce) Answering heavy volume (at times) of “customer request” phone calls and emails Managing assigned territory and effectively building relationships with customer accounts Provide superior internal account management support to the outside Regional Sales Manager in assigned territory Managing blanket and special tool orders Processing RMA’s (Return’s) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Helping in the shipping department on heavy volume days Communicating and coordinating with co-workers as part of a small sales and service team Work closely with Production, Marketing, Shipping, and Sales, most of whom are outside the office and USA Continuously learn and expand knowledge of our product line Ability to accurately communicate all technical specifications and provide “basic” technical support to customers Your profile 3 years minimum related customer service in a manufacturing company experience Strong verbal and written communication skills Ability to multi-task in fast paced team environment High Level of accuracy and attention to detail Excellent time management, organization, and prioritization skills Ability to build and sustain positive relationships with co‑workers and customers Self-starter with a solid ability to manage work and customers with minimal supervision Strong computer aptitude with Microsoft Office Products Familiarity with an ERP system- prior SAP Systems experience a plus Comfortable with web-based applications such as Microsoft SharePoint and Salesforce A leader willing to take initiative and assist and follow through on tasks A team player willing to help with the small office “extra” work that may fall outside of the regular job responsibilities. What we offer PTO 12 paid holidays Pet Insurance Excellent Medical, Dental, and Vision insurance Short Term Disability, Long Term Disability, Life Insurance & ADD FSA, HSA Employee Assistance Program 401k with matching up to 5%, immediately vested Tuition and Continuing Education Reimbursement #J-18808-Ljbffr