Sr. Manager, Corporate Technology Services

AMETEK is seeking a Senior Manager, Corporate Technology Services to join our Corporate IT team in Berwyn, PA. This is a highly visible, senior-level role combining hands-on executive support with direct management of the field support team responsible for broader corporate office staff. The Senior Manager will serve as the primary IT support resource for AMETEK’s C-Suite and Executive Leadership Team while also owning the day-to-day management, development, and performance of the corporate field support team — setting the standard for service quality, professionalism, and technical excellence.This role requires a proactive, polished professional who thrives in a fast-paced executive environment and is comfortable traveling regionally to support high-priority corporate governance meetings, operating reviews, and other executive events.Key Responsibilities:Executive & VIP SupportServe as the primary point of escalation for all IT support needs of the CEO and Executive Leadership TeamDeliver concierge-level, white-glove desktop, laptop, mobile, and AV support with a strong sense of urgency and discretionAnticipate executive technology needs proactively — staging equipment, pre-checking meeting rooms, and preparing for travel requirements before issues ariseBuild trusted, long-term relationships with executive stakeholders and their administrative assistantsAV & Conference Room SupportSet up, operate, and troubleshoot AV systems for senior leadership meetings, Executive Committee sessions, All-Hands presentations, and video conferencesManage and maintain corporate conference room technology, including video conferencing platforms (Teams, Zoom, Webex), displays, cameras, microphones, and control systemsCoordinate with facilities and external AV vendors as needed for large-scale eventsTravel & Event SupportTravel regionally, nationally, and occasionally internationally to provide on-site IT and AV support for senior leadership meetings, Regional Operating Review meetings, and other executive off-site eventsCoordinate logistics for executive technology needs at off-site venues; liaise with hotel/venue AV teams in advanceEstimated travel: 20–30%, with some trips requiring short-notice availabilityTeam Management & LeadershipDirectly manage the corporate field support team responsible for IT support across the broader corporate office, including hiring, onboarding, performance management, and professional developmentSet clear performance expectations, conduct regular 1:1s and performance reviews, and foster a culture of accountability, continuous improvement, and exceptional serviceAct as a player-coach — remaining hands-on while empowering the team to resolve Tier 1/2 issues independentlyDefine, document, and enforce support standards, best practices, and procedures for the field support teamManage staffing levels, scheduling, and coverage to ensure consistent service delivery across the corporate officeIT OperationsImage, configure, deploy, and manage Windows and macOS endpoints and iOS/Android mobile devices via MDM (Intune)Partner with the broader IT organization on asset management, hardware refresh cycles, and procurementMaintain accurate inventory of corporate HQ assetsContribute to IT projects including office moves, hardware refreshes, and new technology rolloutsQualifications:RequiredBachelor’s degree in Information Technology, Computer Science, or a related technical field7+ years of progressive IT field support / desktop support experience, with at least 2–3 years supporting executives or VIP users, and 2+ years in a people management roleExceptional customer service and communication skills — written, verbal, and interpersonal; able to interact confidently and professionally with C-suite executives and senior corporate stakeholdersStrong hands-on experience supporting Windows 11, macOS, iOS, and Android devices across a corporate environment, including Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)Experience supporting and troubleshooting AV systems, video conferencing platforms (Teams, Zoom, Webex), and large-screen display technologiesDemonstrated ability to work independently, prioritize competing demands, and exercise sound judgment under pressureHigh degree of professionalism, discretion, and reliability — comfortable handling sensitive and confidential informationWillingness and ability to travel regionally, nationally, and occasionally internationally (approximately 20–30%) with occasional short-notice requirementsValid driver’s licensePreferredExperience in a Fortune 500 or large-scale enterprise corporate headquarters environmentExperience with ServiceNow for incident management, request fulfillment, and asset trackingExperience with endpoint management tools (SCCM and Microsoft Intune)Industry certifications such as CompTIA A+, Microsoft Modern Desktop (MD-102), or ITIL FoundationPrior experience managing or leading a field support or desktop support team in a corporate environment#LI-BM1