Water Services - Banking Pay Station Specialist

Location: 305 W. Washington St., Phoenix, AZ 85003 Position Overview The City of Phoenix Water Services Department’s Customer Services Division seeks a Banking Pay Station Specialist (Utilities Service Specialist*Lead) to provide exceptional customer service, manage water service accounts, accept payments, explain billing, set up payment plans, adjust bills, and issue fieldwork orders. The role requires reviewing billing and field information to resolve customer concerns and ensure accurate follow‑up. Ideal Candidate Ability to multi-task in a fast‑paced environment Ability to handle complex customer service requests Proficiency in navigating computer programs and database systems Excellent verbal communication and a desire to listen and resolve customer concerns Commitment to continuous improvement, collaborative teamwork, and excellent customer service Bilingual in Spanish Minimum Qualifications One year of customer service experience performing functions such as resolving customer issues, cash handling, or working in a fast‑paced, busy environment. All finalists are subject to a criminal background check applicable to the Department or position. Preferred Qualifications One year experience in banking, utility industry operations, research and auditing, accounts receivable, or customer service. Experience performing account reconciliations and interpreting and applying relevant rules, regulations, and policies. Proficiency with computer systems to input, update, and retrieve data; resolving disputed billing issues. Experience with Microsoft Office applications and customer care & billing (CC&B) systems or similar platforms. Ability to resolve complex billing and banking disputes in a call center or collections environment. Analytical skills in explaining account details, balances, and transactions to customers. Salary Pay Range: $22.61 to $33.41 per hour. Hiring Range: $22.61 to $27.49 per hour. Benefits Traditional pension with employer and employee contributions. 401(a) and 457 plans with employer contributions. Choice of generous medical HMO, PPO, or HSA/HDHP plans. Medical enrollment includes a monthly $150 City contribution to a Post‑Employment Health Plan. Wellness incentive of up to $720 annually. Dental, vision, and life insurance options. Employer paid long‑term disability. Free bus/light rail pass. Tuition reimbursement program up to $6,500 per year. Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick and personal leave days. Paid parental leave up to 480 hours (12 weeks) for birth, adoption, or foster care placement. Federal student loan forgiveness offered through Savi. Recruitment Dates Recruitment closes May 27, 2026. All materials must be received by 11:59 p.m. on this date. Equal Opportunity Employer City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply. #J-18808-Ljbffr City of Phoenix