Major Incident Manager
Rezolve Ai
Job Description
Key Responsibilities
\n• Own mission-critical incidents impacting business operations.
\n• Lead executive communication with client leadership and stakeholders.
\n• Coordinate global resolver teams across infrastructure, cloud, networks, applications, and workplace services.
\n• Drive rapid service restoration and business impact mitigation.
\n• Manage incident escalations and command-center activities.
\n• Conduct executive-level incident reviews and reporting.
\n• Identify operational improvement opportunities and drive remediation plans.
\n• Support customer governance and service review meetings.
\nRequired Skills
\n• Advanced Major Incident Management experience.
\n• Strong customer-facing and executive presentation skills.
\n• Experience managing complex global incidents.
\n• ITIL certification preferred.
\n• ServiceNow expertise required.
\nExperience
\n• 10-15 years in IT Operations.
\n• Minimum 8 years in Major Incident Management leadership roles.
\n• Experience working with North American enterprise customers.
\nPreferred Certifications (Applicable to All Roles)
\n• ITIL v4 Foundation/Managing Professional
\n• ServiceNow ITSM
\n• PMP or PRINCE2 (preferred for Change Manager)
\n• Lean Six Sigma (desirable)
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Major Incident Manager in Princeton, NJ vacancy
- ...Responsibilities • Own mission-critical incidents impacting business operations. • Lead executive... ...and business impact mitigation. • Manage incident escalations and command-center... ...meetings. Required Skills • Advanced Major Incident Management experience. •...Suggested
Rezolve Ai
Princeton, NJ1 day ago - ...Meghana GorusuCompany: SRI Tech SolutionsJob Title: Incident ManagerLocation: Day 1 onsite , Princeton, NJ (... ...escalation point of contact for Incident Management related activities across Ratings. Lead P1 and P2 Major Incident management & communications, including...SuggestedLocal areaRelocation
SRI Tech
Princeton, NJ7 days ago $118.3k - $207.4k
...detail‑oriented Customer Trust & Assurance IT Security Manager with broad, cross‑domain cybersecurity expertise to... ...security, identity and access management, and incident response. • Strong understanding of major security and regulatory frameworks including NIST CSF...SuggestedFull timeWork at officeWolters Kluwer
Princeton, NJ4 days ago$62.2k - $105.7k
...Position Overview The Incident Manager oversees the end‑to‑end lifecycle of IT incidents in an enterprise environment, ensuring rapid restoration... ...systems, ensuring clarity of roles and expectations during major events. Interface with business stakeholders and...SuggestedContract workWork experience placementWork at officeASM Research, An Accenture Federal Services Company
Trenton, NJ4 days ago$151.8k - $265.6k
Position Summary Manager - Capital Markets Operations and Technology Our Enterprise Operations & Risk offering enables clients to... ...structure and emerging trendsExposure to or previous work with major financial services regulators (e.g., SEC, FINRA, MSRB, FRB, OCC)...SuggestedWork at officeDeloitte
Princeton, NJ5 days ago- ...ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it... ...from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in...Work at officeLocal areaWork from homeWorldwideFlexible hours
ZS
Princeton, NJ3 days ago $90k - $125k
Senior Technical Account Manager - Portfolios Location Princeton Business Area Data Ref # 10054558 Description &... ...dissemination. We'll trust you to:Establish and manage relationships with major fund houses to work closely with them in disclosing their...Temporary workFor contractorsWork experience placementBloomberg
Princeton, NJ4 days ago- ...assist in capturing right details and actions with proper closure of incidents / problem tasksProviding periodic major incident metrics reports to the stakeholdersExperience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the...Local areaRelocation
SRI Tech
Princeton, NJ7 days ago $253.44k - $380.16k
...exceed 40% within a 60-day period, and is approved by the hiring manager. Role Overview The Senior Director, Head of Medical... ...decision-makers across International Markets. Represent Genmab at major international scientific congresses and advisory boards....Full timeFixed term contractWork at officeLocal areaWorldwideGenmab
Princeton, NJmore than 2 months ago- ...Duration: 12 months Job Description: The Project Manager, CNS Marketing Excellence tasks include: Responsible for providing... ...established deadlines Knowledge of pharmaceutical industry and major functional areas Strong managerial, problem-solving, and decision...Full time
US Tech Solutions
Princeton, NJ3 days ago - ...Job Description ConfigUSA is looking for an experienced, results-driven Business Development Manager to accelerate our growth in the US IT staffing and technology consulting market. \n \n We are seeking a proven business development professional who can bring in...
ConfigUSA
Plainsboro, NJ3 days ago - ...The Incident Response Coordinator, Senior leads tactical coordination of complex IT incidents... ...-ready communications during and after major events. This role executes the incident response... ...ITSM governance and the Senior Incident Manager, integrates with cyber defenders when...Contract workWork experience placementWork at officeShift work
ASM Research, An Accenture Federal Services Company
Trenton, NJ4 days ago - ...The Incident Response Coordinator supports the end‑to‑end response to IT incidents and service... ...alignment with established incident management processes, service incident models, and... ...in the incident management practice and Major Incident Process. The coordinator maintains...Contract workWork experience placementWork at officeShift work
ASM Research, An Accenture Federal Services Company
Trenton, NJ1 day ago - ...analysis. Serves as the primary contact with user groups and systems management. Provides advice on methods and recommends changes in project... ...processes, standards and strategies. Provides resolution of major issues and manages project interdependencies and handoffs....
Georgia IT Inc
Princeton, NJ3 days ago - ...direct assistance and/or elevating urgent issues to the Production Manager and Content Producer in compliance with SLA response times.... ...Must have excellent samples that demonstrate creative work for major clients. ~ Experience in marketing, PR, broadcast, and entertainment...Work experience placementLocal area
TeamPeople
Plainsboro, NJ4 days ago $90k - $100k
..., AND MIX OF PUBLIC/PRIVATE ACCOUNTING EXPERIENCEThe Accounting Manager is responsible for all areas relating to financial reporting. This... ...preparation and the support of budget and forecast activities. Major Responsibilities/Activities• Obtain and maintain a thorough...Clark Davis Associates
Princeton, NJ7 days ago- ...Consultant ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how... ...from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in...Work at officeLocal areaWork from homeWorldwideFlexible hours
ZS Associates
Princeton, NJ5 days ago $60k
...disabilities in 11 states. We are seeking a Special Projects Manager in Princeton, NJ. The Special Projects Manager supports the... ...initiatives. The position focuses on developing COBAC, cultivating major donors, expanding foundation and corporate outreach, building relationships...Local areaCommunity Options
Princeton, NJ4 days ago$130k - $140k
...is critical to the overall success and growth of Meriplex. As a manager, you are responsible for the oversight, operational, and... ...Managers. Participate in client operational meetings. Participate in incident, problem and, change management processes. Knowledge, Skills, Abilities...- ...We are hiring Pharmaceutical Clinical Trial Contracts Manager (PV). Please let me know if you are interested or anyone who might be interested. Client: Major Pharmaceutical Client Position: Pharmaceutical Clinical Trial Contracts Manager (PV) Duration...Contract workLocal area
Radiant Systems
Plainsboro, NJ4 days ago $196.95k - $238.66k
...long‑term care market strategy of the brand while leading the management and execution of LTC marketing tactics, plans and activities to... ...LTC HCPs and caregivers. Success with launching a brand or major indications preferred Demonstrated success in the evaluation...Hourly payFull timeSummer workRemote workFlexible hoursBristol Myers Squibb
Princeton, NJ3 days ago$149.3k - $298.7k
...Lead a globally aligned and locally executed operating model Manage budgets, talent development, organizational capability building,... ...evidence strategies and HTA submissions. Experience working with major health systems, payers, government agencies, and professional...Abbott
Princeton, NJ6 days ago- ...work directly with client stakeholders, gain access to hiring managers and decision-makers, and drive impactful talent solutions across... ...This Role Is Exciting You will be handed the keys to a major account with a strong foundation already in place. You will...Flexible hours
Vertage Inc.
Princeton, NJ1 day ago - ...WE ARE LOOKING FORGuerbet is looking for a qualified, dynamic QA Manager to enhance our quality management system through comprehensive... ...implementation of CAPA supported by acceptable evidence for critical and major findings.Analyze audit findings, identify areas for improvement...For contractorsLocal area
Guerbet
Princeton, NJ7 days ago $115k - $130k
...Together, we bring ideas to life. Job Description The Market Segment Manager – Food is responsible for the management of the North American... ...for relevant growth opportunities in the market segment incl. major commercial and market relevant elements (Business case, value...Temporary workWork at officeLocal areaDöhler
Princeton, NJ3 days ago- ...experienced and detail-oriented Customer Trust & Assurance IT Security Manager with broad, cross-domain cybersecurity expertise to join our... ..., network security, identity and access management, and incident response.• Excellent written and verbal communication skills, with...
Wolters Kluwer
Princeton, NJ1 day ago $300k - $320k
...discovery, posture, and runtime protection.What you'll do• Build and manage a territory plan for enterprise accounts across New Jersey and the Greater Philadelphia Area, with clear coverage of major hubs (Newark, Jersey City, Princeton, Trenton, Philadelphia, King of Prussia...Remote workSalt Security
Princeton, NJ2 days ago$130k - $160k
...partner, combining Application Security, DevSecOps, Exposure Management, and AI Security capabilities to proactively reduce risk while... ...provenance validation, and trusted build practices while managing incident response for zero-day exposuresBuild, mentor, and develop a...Full timeContract workSecond jobLive inWorldwideFlexible hoursS&P Global
Princeton, NJ3 days ago$96.75k - $140k
...development engineering and environmental consulting services for major developers, renewable energy producers, energy companies,... ...Summary Langan is seeking a Project Civil Engineer / Project Manager join its collaborative team in Princeton, NJ. This individual...Hourly payFull timeTemporary workWork experience placementWork at officeLocal areaWorldwideFlexible hoursLangan
Princeton, NJ2 days ago$196.95k - $238.66k
...in HCP understanding and behavior. The Director will build and manage the relationships, programs, and systems that allow BMS to show... ...and influencers preferred Success with launching a brand or major indications preferred Demonstrated success in the evaluation...Hourly payFull timeSummer workWork at officeLocal areaRemote workHome officeFlexible hoursShift workBristol Myers Squibb
Princeton, NJ3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Major Incident Manager. Be the first to apply!
Related searches
- language manager Princeton, NJ
- assessment manager Princeton, NJ
- launch manager Princeton, NJ
- company manager Princeton, NJ
- advocacy manager Princeton, NJ
- onsite manager Princeton, NJ
- planning and scheduling manager Princeton, NJ
- printing manager Princeton, NJ
- dental lab manager Princeton, NJ
- range manager Princeton, NJ