Information Specialist

Information Specialist

The University of Southern Mississippi is currently accepting applications for the position of Information Specialist.

Location: Hattiesburg 118 College Drive Hattiesburg, Mississippi, 39406-0001 United States

Division: Office of Admissions

Position Type: Staff

Employment Status: Full Time

Grant Funded: No

Pay Grade: N02

Posting Close Date: Open Until Filled

Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B).

Job Summary

The Information Specialist is responsible for answering the admissions phone line and providing excellent customer service, processing all incoming documents, and assisting with the data operations within the Office of Admissions.

Primary Duties and Responsibilities

1. Serves as the initial point of contact and first level of support for perspective students and families.
2. Processes incoming admissions documents and maintains admission document queues.
3. Answers incoming emails and text messages sent to admissions.
4. Maintains knowledge of admissions and admissions-related functions to communicate with prospective students and readmission students.
5. Assists with admissions and recruitment events.
6. Performs other duties as assigned.

Minimum Qualifications

High school diploma or general education degree (GED) and one year of customer service or related experience.

Knowledge, Skills & Abilities

• Excellent written and oral communication skills
• Ability to work some nights and weekends
• Knowledge of Microsoft Office
• Ability to utilize a PC and keyboard to perform data entry
• Ability to adapt to an environment with rapidly changing priorities
• Ability to maintain cooperative relationships with colleagues.
• Skill in completing assignments accurately and with attention to detail
• Ability to process and handle confidential information with discretion
• Ability to multi-task

Preferred Qualifications

Knowledge of PeopleSoft and Slate and experience with answering phones and emails in a customer service capacity.

About The University of Southern Mississippi

Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions.

Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.

We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We're developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life.

The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.